Sales Administrator at SGS

About the Job

Job Description

• Support Health and Nutrition Management Team and Internal and External Sales Team in achieving the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business and maximize profit.

General

• Operate to the highest standard of ethics as indicated in SGS integrity programs and act in line with all standard processes that exist within Health and Nutrition.
• Support of Management and all Health and Nutrition Sales Team members (“the team”) to ensure timely creation of quotations and professional submission of all information as requested by clients, with the necessary and relevant follow-up.
• Support and coordinate subcontracting of samples to local and international subcontractors and SGS affiliate laboratories.
• Prepare quotations within set deadlines. Prepare client correspondence via email within a predefined time frame. Response to client telephone calls.
• Support to the team to maintain positive relationships with current and potential clients through timely and professional response to quotation related queries and testing requirements.
• Support to the team in liaising with technical / operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of new and current business.
• Support to the team in maintaining an awareness and understanding of all the company’s services, ensuring that the full range of the company’s services are presented to new and existing clients to maximize sales opportunities.
• Forward potential opportunities to other appropriate Business Lines.
• Ensure that all work performed for clients is in line with procedures (PO number, signed quotation, relevant submission forms)
• Ensure client emails and telephone calls and voicemail messages are responded to within a reasonable time frame.
• Support to the team in maintaining quoting system and ensure follow ups on quotations issued.
• Seek technical advice from technical staff when preparing quotations.
• Involve technical team in technical feedback required by clients.
• Promote the capabilities, facilities, personnel and experience of SGS Health and Nutrition Services, where applicable or requested.
• Comply with health, safety and environmental acts, regulations and requirements.
• Work with a safety conscious attitude and demonstrate good and safe work habits. 
• Support the team in developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for Health and Nutrition.
• Support the team to act as a key point of contact between SGS and customers.
• Support the team to maintain good relationships with customers, new and existing, through regular email and telephonic contact and ensure customer expectation and experience is managed accordingly.
• Facilitate customer service issues and communicate to management to ensure that expectations are achieved.
• Assist and expedite the resolution of customer problems and complaints in conjunction with the business unit manager/s and their operations teams.
• Support the team in coordinating sales effort with business development, marketing, accounting, technical and operations.
• Support the team to prepare for and participate in trade shows, exhibitions, conventions and the like.
• Support the team in focusing the sales activity in growing and developing existing clients together with generating new sales opportunities.
• Support the team in achieving the budgeted local contribution and revenue and in achieving and exceeding the revenue defined in their sales plans.
• Support the external sales team in submitting accurate monthly sales reports as per relevant template by the required due date, for key, assigned and house accounts.
• Support the sales representatives to ensure client contact details and designations are maintained regularly, where applicable, for key and house accounts.
• Support the team in tracking and recording and updating weekly sales activities in line with defined KPI’s as per relevant template.
• Offer input on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Achieve KPI’s for new number of clients per month and revenue target for clients specifically assigned per month
• Adhere to all quality and safety requirements of SGS management systems.
• For quotations, ensure pricing policies and financial policies and procedures are followed.
• Acting on and updating of CRM leads assigned by direct line manager and response to clients in line with SGS golden standard rules which is 24 hours from date of assigning the lead.
• Perform any other reasonable tasks as assigned by direct line manager.
• Maintain positive relationships with current and potential clients by meeting and exceeding their expectations.
• Support the team in communicating with technical / operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of new and current business.
• Support marketing strategy and management and business development teams as appropriate.
• Maintain awareness and understanding of all the company’s services, ensuring that the full range of the company’s services are presented to new and existing clients to maximize sales opportunities, where applicable.
• Forward potential opportunities to other appropriate Business Lines.

Quality & Health & Safety System

• Adhere to all quality and safety requirements of the SGS management system.
• Actively participate in safety related activities.
• Always wear appropriate protective clothing (where required)
• Adhere to all relevant HSE procedures and protocols.
• Keep workplace and equipment neat and tidy.
• Perform Health and Safety inspections in designated areas, when requested and where    applicable.
• Report deviations and communicate instructions to improve and maintain the quality system.

Specific Authorities

• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to direct line manager to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to direct line manager to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Qualifications

Education

• Matric as a minimum with a tertiary qualification being an advantage

Experience

• Minimum 3 years’ experience in the sales support field, with a successful track record
• Good knowledge of food industry
• Experience in the related fields
• Previous experience in a testing laboratory will be an advantage