Sales Advisor - Knysna at Weylandts

Job Purpose:

Our Sales Advisors are an integral part of our Weylandts team which focuses on giving clients a 5-star experience when visiting our stores. The role is multifaceted and combines selling and other administrative functions.

Main accountabilities:

Financial Management

• Consistently achieve monthly and YTD sales targets.
• Act as the single point of contact for the customer for general enquiries.
• Ensuring all payments are processed timeously.

Customer/ Brand Management 360°

• Ensure high level of customer satisfaction by providing excellent sales and after sales service. Ensure correct product care info provided.
• Handling customer complaints as far as possible and escalating when necessary.
• Ensuring that company policies and procedures are always adhered to.

Business management/ Operations

• Ensuring high standards in store housekeeping & maintenance as well as ensuring that items are priced and displayed correctly.
• When selling from floor ensure that correct procedures are followed.
• Work as a member of the store team assisting colleagues whenever you have opportunity to do so.
• Ensure all sales slips completed accurately with correct narratives and codes.

Qualification:

• Grade 12
• Minimum of 2-3 years’ sales experience

Experience and skills:

• Previous experience in customer facing environment in sales & admin role in luxury brand ideal.
• Excellent admin and retail sales skills are required.
• Sound working knowledge of Microsoft Office necessary.
• Excellent communication, interpersonal and networking skills.
• Must be available to work retail hours including weekends and public holidays
• Passionate about décor and Weylandts furniture and homeware products.
• Valid driver’s license and own vehicle essential