Sales and Service Manager at FNB South Africa

Job Description

• To effectively manage the sales and service delivery model within a portfolio of clients through enabling and driving a team’s performance to achieve objectives.
• Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team.
• Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.
• Proactively drive client conversions to main bank through salary deposits.
• Actively coach team members to effectively resolve queries and complaints that are escalated.
• Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.
• Ensure corrective actions are implemented immediately.
• Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Actively coach team through providing advice about learning, solutions, products and processes with the aim to improve business performance.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve team performance, innovation,  achieve efficiencies and increase competencies.