Sales Associate at Pick n Pay Stores Limited

• To provide first-class customer service in timely, friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefits of purchasers.

Minimum Requirements

• Matric (Grade 12)
• Minimum of 2 – 3 years’ sales experience
• The incumbent may also be expected to perform other duties as assigned from time to time.
• This position will require transferability between stores.

Competencies

• Numerical Reasoning 
• Drive 
• Stress handling and Resilience 
• Building Relationships 
• Persuasiveness 
• Problem solving 
• Customer Service Orientation
• Teamwork 
• Building the Brand 
• Influence

Key Responsibilities

Sales

• Actively seek and engage customer prospects in the store to maximise sales potential
• Provide assistance and information on product features to meet sales target
• Adhere and achieve department’s sales targets on a monthly, bi-annual and annual basis
• Identify sales opportunities and prepare sales action plans and schedules to meet specific targets

Customer Service

• Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires                           
• Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer’s needs are satisfactorily met
• Collaborate with co-workers to ensure proper customer service is delivered
• Identify and expedite the resolution of customer concerns to maximise satisfaction

Product Knowledge

• Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers
• Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers

Administration

• Prepare paperwork to activate and maintain contract services
• Analyse sales reports and interpret information to assist in putting together sales action plans

Leading Self

• Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions
• Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals 
• Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
• Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities