Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.
Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in ...
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- To manage resources in order to maximise turnover and minimise shortage.
- Ensures that standards, processes and policies are adhered to Stack and store products in a safe and tidy manner
- Merchandise products according to laid down standards
- Manufacture/prepare and/or wrap products according to specifications/standards
- Correctly price random weight/loose selling items
- Check correct pricing e.g. labels
- Check quality, rotate stock, remove expired stock
- Prevent wastage/shrinkage/damages
- Check temperatures/maintain the cold chain
- Maintain hygiene, housekeeping and safe working standards (floor and back-up)
- Adhere to and maintain security procedures
- Operate and clean equipment according to laid down standards
- Approach and advise customers on the product, listen to customers’ requests, provide the required product or services and handle customers in a courteous and businesslike manner
- Process all customer orders according to the correct procedures and service standards
- Promote products
go to method of application »
- To manage resources in order to maximise turnover and minimise shortage.
- Ensures that standards, processes and policies are adhered to Stack and store products in a safe and tidy manner
- Merchandise products according to laid down standards
- Manufacture/prepare and/or wrap products according to specifications/standards
- Correctly price random weight/loose selling items
- Check correct pricing e.g. labels
- Check quality, rotate stock, remove expired stock
- Prevent wastage/shrinkage/damages
- Check temperatures/maintain the cold chain
- Maintain hygiene, housekeeping and safe working standards (floor and back-up)
- Adhere to and maintain security procedures
- Operate and clean equipment according to laid down standards
- Approach and advise customers on the product, listen to customers’ requests, provide the required product or services and handle customers in a courteous and businesslike manner
- Process all customer orders according to the correct procedures and service standards
- Promote products
go to method of application »
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employee’s management, customers and suppliers.
COMPETENCIES REQUIRED
- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
FURTHER REQUIREMENTS
- Must be able to pass the required numeracy test/ Blockman test
- Must be able to capture data on a computer
- 1-2 years previous experience working in the Butchery dept.
go to method of application »
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employee’s management, customers and suppliers.
COMPETENCIES REQUIRED
- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
FURTHER REQUIREMENTS
- Must be able to pass the required numeracy test/ Blockman test
- Must be able to capture data on a computer
- 1-2 years previous experience working in the Butchery dept.
go to method of application »
- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employees management, customers and suppliers.
go to method of application »
- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employees management, customers and suppliers.
go to method of application »
- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employees management, customers and suppliers.
go to method of application »
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employees management, customers and suppliers.
- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
go to method of application »
- To provide People Business generalist service covering all administrative areas of the People Business Department and to support People Business Partners in establish the Pick n Pay people agenda, meet company-wide governance and reporting obligations and set standards and frameworks for positioning Pick n Pay as an Employer of Choice for career retailers
- Relevant degree (e.g., B Comm / HR / business / Psychology)
- 5+ years’ experience in an HR role managing all aspects of the HR value chain.
- 3+ years' experience working in Retail / FMCG
- Valid Driver's License
- Able to travel between stores
Competencies
- Interpersonal agility to be able to build strong relationships at all organisational levels
- Strong influencing, negotiation, and facilitation skills
- Resourceful problem solver with excellent judgement and decision-making skills
- Analytical, integrative, systems thinker
- Strong business and commercial acumen
- Strong interpersonal and communication skills.
- Excellent negotiation and decision-making abilities.
- Ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and organisational skills.
Strategy alignment:
- In consultation with line, prioritize HR objectives, draw on technical People Business skills to propose solutions and create plans and metrics to meet these objectives. Ensure understanding of Pick ‘n Pay’s HR strategy and vision to facilitate alignment within own area.
Organisational effectiveness and resourcing:
- Identify vacancies to be filled in conjunction with line management and execute recruitment for all vacancies in line with recruitment process. Integrate job profiles into onboarding, performance contracts and development plans.
Performance and talent management and succession:
- Actively promote the performance management processes amongst new and existing employees. Communicate performance management process, timelines, and templates.
Learning and development:
- Implement Learning and Development initiatives in accordance with defined policies and processes
- Provide input into the identification of needs within operating environment
Compensation, benefits, and HR services:
- Provide advice to line managers on all reward policies and practices
- Communicate employee value proposition (EVP) and changes to conditions of service and benefits
Diversity and inclusion accountability and employment equity:
- Implement diversity and inclusion programmes and provide tools and support where needed.
Employee relations:
- Implement and communicate any changes in the strategy and advise line managers on changes. Communicate with recognised trade unions/employees in the regions regarding company ER Strategy in the event of any changes
Change management:
- Provide input into the design and implementation of key stakeholder engagement and communication interventions in support of critical business initiatives, with particular focus on culture and shared vision and values.
HR effectiveness:
- Ensure accuracy of all inputs into HR systems and critical HR metrics, (e.g. time taken to recruit the right people; skills shortages; recruitment costs; post-placement trends; attrition rates; talent and retention issues, etc.).
Business partnering:
- Execute the HR strategy into store operations
- Partner with leaders and managers as trusted adviser to achieve shared organisational objectives and drive a high-performance culture
Effective teamwork, self-management, and alignment with group values
- Continually drive best-in-class solutions and practices
- Drive and instill Pick ‘n Pay values at all levels
- Remain abreast of legislation, new developments, etc.
Skills & Knowledge required:
- Sound generalist human capital knowledge (ideally in a unionized environment)
- Able to co-create and deliver talent interventions that meet business requirements
- Vendor management skills
- Advanced computer literacy - Sound knowledge of the full MS Office suite
- Knowledge of the HR component of an ERP system (e.g. SAP, Workday)
- Knowledge of employment laws and regulations.
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- To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
- This position serves as a valuable opportunity for career advancement toward becoming a Bakery Manager.
- Must be a qualified baker
- Minimum of 2 years in a supervisory position advantageous
Competencies
- Achieving results through others
- Plan, organize and follow up on activities and plans
- Adhere to standards and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
- Business mindedness
- Bakery Skills
- Production Planning
Merchandising Management
- Conducts regular quality checks on merchandise
- Executes plano guide 100%
- Handles product as per SOP
- Ensures products are produced according to recipe specifications
- Ensures department is ready for trade by store opening time
- Identifies fast selling lines within store, and implications on margin and sales opportunities
- Ensures product is wrapped and packed according to standards
- Ensures sufficient product available for customer demand
- Ensures compliance to hygiene, housekeeping and safe working standards
- Monitors the implementation of all promotional activities – adherence to promotional calendar
- Back up areas are kept clean and clear
- Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum
Food Safety & Hygiene
- Ensures that hygiene and housekeeping standards are maintained
- Ensures stock rotation
- Monitors the adherence to food safety and health and safety standards are maintained
- Manages Non-Conformances via effective corrective action
- Implements cleaning schedules and checks effective cleaning and sanitation
- Recording of Food Safety Daily Checklist
Customer Services Management
- Responds to customer requests
- Answers queries on out of stock - assists with replacement products, explains time to next delivery
- and issues which may be affecting stock availability
- Ensures department standards are maintained; equipment is manned and in working order
Staff Management
- Communicates critical information to staff
- Set targets and activities – priorities, delegates and communicates
- Handles procedural, policy and legislative noncompliance
- Attends monthly regional meetings - take information back to staff - responds to queries on
- turnover/waste
- Checks and amends Kronos scheduling
- Coaches staff
Administration
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Monitors waste, and ensures procedures are adhered to
- Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or
- barriers to achieving budgets.
- Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer
Systems
- Gap scanning out of stocks
- Identifies, counts, and records out of stocks & over stocks
- Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
- Processes IDTs via SAP
- Actions reduced to clear on SAP as per SOP
- Checks for electronic communications regularly during the working day
- Processes waste
- Ensure PID’s are counted correctly as per the National P & L schedule
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- Good Communication skills
- Work with accuracy and attention to detail
- Take initiative to resolve problems and ensure all tasks are completed properly
- Be able to work under pressure
- Have a sense of urgency and the ability to meet weekly as well as monthly deadlines
- Must be reliable and accountable
- Manufacture/prepare and/or wrap products according to specifications/standards and daily/weekly targets.
- Correctly price random weight/loose selling items.
- Check correct pricing e.g. labels.
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed.
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/ documentation.
- Check temperatures/maintain the cold chain.
- Ensure that hygiene, housekeeping and safe working standards are maintained .(floor and back-up)
- Ensure that security procedures are adhered to.
- Operate and clean equipment according to laid down standards.
- Approach and advice customers on the product, listen to customers’ requests provide the required product or services and handle customers in a courteous and business-like manner.
- Process all customer orders according to the correct procedures and service.
- Promote products.
- Monitor budgets (expenses, turnover gross) and take required action.
- Operating potentially dangerous equipment.
- Temperature Variances (Cold conditions may be experienced due to exposure in freezers from time to time)
- Working with raw meat.
- Communicate effectively with employees management, customers and suppliers.
go to method of application »
Minimum requirements
- 5-7 years functional experience in HR and training development
- Relevant degree (e.g., B Comm / HR Business / Psychology); post-graduate degree advantageous
- Clothing Retail experience
- Demonstrated ability to drive the learning and development initiatives across different organisational levels.
- Experience in leading teams
- eLearning design experience and demonstrated expertise in the technical development will be an advantage
- Implementation and troubleshooting of web-based training modules will be an advantage
Competencies
- Strategic Thinking: Ability to see the big picture and align learning with business goals.
- Facilitation: Skilled in engaging and effective delivery of training.
- Diversity & Inclusion: Fosters an inclusive environment, valuing diverse perspectives.
- Business Acumen: Understands and applies business insights to learning initiatives.
- Organizational Agility: Adapts quickly to changing priorities and environments.
- Motivating Others: Inspires and energizes teams to achieve their best.
- Living the Values: Models organizational values through actions and decisions.
- Execution & Planning: Strong in organizing, planning, and delivering results.
Key responsibilities
- Lead the charge in the successful rollout and ongoing optimization of the Learning and Development strategy across the Clothing Division, ensuring alignment with both industry trends and organizational goals.
- Collaborate closely with Clothing Operations to identify and address specific training needs, fostering seamless integration between learning initiatives and day-to-day operations.
- Drive proactive training needs analyses to identify and bridge skills gaps, empowering teams across the division to perform at their best.
- Align workplace skills plans with the overall business strategy, BBBEE scorecards, statutory requirements, and individual development goals, ensuring compliance and business growth.
- Oversee the timely and accurate submission of Workplace Skills Plans (WSP) and Annual Training Reports, maintaining smooth administrative processes.
- Take ownership of continuously creating, revising, and repurposing course content to stay ahead of evolving business needs and industry standards.
- Facilitate engaging training sessions on a variety of topics, including soft skills, leadership development, and more, tailored to specific business requirements.
- Deliver impactful learning events, interventions, and programs that directly align with the strategic business and learning needs of the division.
- Implement and uphold policies and procedures for training interventions, ensuring quality processes are maintained throughout the learning and development lifecycle.
- Design and deliver training programs rooted in adult learning principles, focusing on employee needs and driving business priorities forward.
- Employ flexible facilitation techniques that cater to diverse learning styles, maximizing engagement and ensuring the best possible learning experience.
- Collect valuable feedback from participants, evaluate training effectiveness, and provide actionable insights to stakeholders on the content, implementation, and outcomes of learning events, ensuring alignment with business objectives.
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Minimum Requirements:
- Grade 12.
- Communicate.
- Listens carefully and responds appropriately.
- Talks in a clear and understandable manner.
- Keeps to the subject at hand.
- Maintains eye contact.
- Conscientious (By the Book).
- Works according to rules and regulations.
- Customer Minded.
- Sees any situation through the eyes.
Key Responsibilities:
- Handle customer returns.
- Maintain hygiene, housekeeping and safe working standards.
- Operate and clean equipment according to laid down standards.
- Fill customer orders.
- Replace unavailable items by suggesting suitable replacement products to the customer.
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- Correctly receives all deliveries to stores, and despatch of returns to vendors.
- Responsible for disposal of stock in terms of company policy – Receipt, returns and Waste etc.
- Completes all addition all checks in the department and ensures overall efficiency of Receiving Function.
- Matric/Grade 12
- 1 - 2 Receiving Supervisor experience required
- Being in a Receiving Supervisor position advantageous
- Read and interpret reports
- Adhere to standards, procedures and policies
- Long/flexible hours
- Able to work in a physically demanding environment
- Able to withstand all weather types
Competencies
- Proven high level of confidentiality
- High Level of Confidentiality
- Problem solving
- Reliable and trustworthy
- Attention to detail Able to priorities
- Works according to rules and regulations
- Teamwork Assertiveness
- Receive and return goods systematically and accurately according to laid down company policies and procedures
- Conduct quality checks
- Ensure that the cold chain is maintained
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that security procedures are adhered to
- Assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Operate equipment according to laid down standards
- Communicate effectively with employees, management, customers and suppliers
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- Correctly receives all deliveries to stores, and despatch of returns to vendors.
- Responsible for disposal of stock in terms of company policy – Receipt, returns and Waste etc.
- Completes all addition all checks in the department and ensures overall efficiency of Receiving Function.
- Matric/Grade 12
- 1 - 2 Receiving Supervisor experience required
- Being in a Receiving Supervisor position advantageous
- Read and interpret reports
- Adhere to standards, procedures and policies
- Long/flexible hours
- Able to work in a physically demanding environment
- Able to withstand all weather types
Competencies
- Proven high level of confidentiality
- High Level of Confidentiality
- Problem solving
- Reliable and trustworthy
- Attention to detail Able to priorities
- Works according to rules and regulations
- Teamwork Assertiveness
- Receive and return goods systematically and accurately according to laid down company policies and procedures
- Conduct quality checks
- Ensure that the cold chain is maintained
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that security procedures are adhered to
- Assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Operate equipment according to laid down standards
- Communicate effectively with employees, management, customers and suppliers
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- Correctly receives all deliveries to stores, and despatch of returns to vendors.
- Minimises shrinkage risk on receiving doors. Responsible for disposal of stock in terms of company policy and all Admin functions relating to receiving procedures - including those linked to receiving such as Visitors/merchandisers entry control etc.
- Matric Grade 12
- 1-2 Receiving supervisor experience required
Competencies
- Proven high level of confidentiality
- High Level of Confidentiality
- Problem solving
- Reliable and trustworthy
- Attention to detail
- Able to prioritise
- Works according to rules and regulations
- Teamwork
- Assertiveness
- Receive and return goods systematically and accurately according to laid down company policies and procedures
- Conduct quality checks
- Ensure that the cold chain is maintained
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that security procedures are adhered to
- Assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Operate equipment according to laid down standards
- Communicate effectively with employees, management, customers and suppliers Read and interpret reports
- Adhere to standards, procedures and policies
- Long/flexible hours
- Able to work in a physically demanding environment
- Able to withstand all weather types
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- Manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines.
Minimum Requirement
- Matric Grade 12
- Limited retail experience required
- Good Understanding of Multi Media platforms advantageous
Competencies
- Customer and sales centric
- Must be goal driven and have a proven track record of driving sales
- Sound knowledge of customer service and the dynamic market requirements
- Solid communication and interpersonal skills
- People management skills and the ability to delegate responsibly
- Ability to motivate teams to deliver on targets
- Ability to work retail hours
- Ability to work in a pressurized fast paced retail environment
Key Responsibilities
- Manages GMD operations to maximize sales and deliver excellent customer service.
- Leads GMD teams to optimize stock levels with minimal out of stock.
- Ensures adherence budgets and targets set in GMD.
- Monitors budgets (expenses, turnover, gross) and takes appropriate action.
- Regular consultation and reporting to GMD team and management.
- Ensures that team performance standards are monitored and corrective action is taken.
- Ensures adherence to security procedures to minimize shrinkage and stock loss
- Implements shrinkage control measures.
- Monitors and drives the implementation of promotional activities in GMD.
- Ensures that customer service excellence is achieved and delivered by all team members
- Provides customers with professional responses.
- Analyses of stock reports and takes appropriate action on stock levels.
- Analyses of daily/weekly turnover figures and areas of improvement identified and actioned.
- Display energy, determination, urgency and commitment in order to generate results and meet objectives.
- Manages, motivates and operates with a great sense of urgency.
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- Role Summary
- Ensure the safety and security of all staff and customers while ensuring all procedures and policies are adhered to
Minimum Requirements
- In possession of Matric certificate/ Grade12
- Valid Drivers License Sira registered and Grade A SIRA qualification
- 3 to 4 years Retail Receiving & Security Experience.
Competencies
- Planning Organising
- Problem Solving
- Ability to foresee challenges and provide solutions within the scopes
- Assertiveness and decision making
- Conflict Management
- Ability to delegate
Key Responsibilities
- Manage the Security & Receiving Teams:
- Manage the security team by ensuring that all security duties are follow out according to company policies and procedures
- Ensure that correct emergency procedures are followed and to be executed
- Ensure that all security procedures are adhered to by employees and customers
- Identify possible security risks, take appropriate action and inform relevant people
- Safeguard company assets
- Respond to customer’s queries in a courteous manner
- Manage the receiving team by ensuring that they receive and return goods systematically and accurately according to laid down company policies and procedures
- Conduct quality checks
- Ensure that the cold chain is maintained
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that Receiving managers assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Ensure that receiving managers complete all relevant administration/documentation
- Ensure that receiving managers operate equipment according to laid down standards
- Manage the OHS function in the store
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- To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.
- Provide exceptional Customer Service and uphold the company values with the surrounding community.
Minimum Requirements
- Matric/ Grade 12 (attach certified copy to application)
- Must have a valid South African ID
- Must have a valid Driver’s license code 08
- 12 – 18 months face-to-face customer service experience
- Must be successful in at least 2 competency based interviews
- Must be flexible and willing to be transferred between stores
Competencies
- Self-driven
- Basic computer literate (MS Office)
- High energy levels
- High attention to detail
- Ability to think on your feet when resolving problems
- Customer service centric
- Sense of urgency
- Professional
- Analytical skills
- Good communication skills
- Good intrapersonal skills
- Pick n Pay Values and Culture
- Customer service ethos
- Understanding of Pick n Pay’s business priorities
- Understanding of different store formats
- Understanding of Pick n Pay values and expected performance standards
- Understanding of organizational structures, business flows, where and how to source information
- Code of Ethics
- Gain understanding on the process of handling customer complaints via different mediums
- Understand the SOP governing the public liability process
- ·Basic knowledge on the SOP governing the food safety procedure
- In-depth knowledge on the roles of the CSM in store and the community around the store
- Reports
- HR Policy
- Consumer Protection Act
- Liquor Act
Key Responsibilities
Customer Service
- Informal and formal feedback
- Customer Complain Chart
Store Standards
Communication
- Informal and formal feedback
Training
- Customer Complaints Chart
- Store Audits
Social Responsibility
- Informal and formal feedback
- Local Newspaper
Administration
- Informal and formal feedback
Ad-hoc Projects
Leading Self
- Informal and formal feedback
- Individual Performance Agreement (IPA)
- Personal Development Plan (PDP)
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- To provide first-class customer service in timely, friendly and knowledgeable manner via face to face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefits of purchasers.
Minimum Requirements
- Matric (Grade 12)
- Minimum of 2 – 3 years’ sales experience
- The incumbent may also be expected to perform other duties as assigned from time to time.
- This position will require transferability between stores.
Competencies
- Numerical Reasoning
- Drive
- Stress handling and Resilience
- Building Relationships
- Persuasiveness
- Problem solving
- Customer Service Orientation
- Teamwork
- Building the Brand
- Influence
Key Responsibilities
Sales
- Actively seek and engage customer prospects in the store to maximise sales potential
- Provide assistance and information on product features to meet sales target
- Adhere and achieve department’s sales targets on a monthly, bi-annual and annual basis
- Identify sales opportunities and prepare sales action plans and schedules to meet specific targets
Customer Service
- Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires
- Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer’s needs are satisfactorily met
- Collaborate with co-workers to ensure proper customer service is delivered
- Identify and expedite the resolution of customer concerns to maximise satisfaction
Product Knowledge
- Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers
- Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers
Administration
- Prepare paperwork to activate and maintain contract services
- Analyse sales reports and interpret information to assist in putting together sales action plans
Leading Self
- Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions
- Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department’s goals
- Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers
- Focus on the development of skills for day to day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities
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- To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
Minimum Requirements
- Matric
- Preferably NQF 3 Bakery qualification
- 1 year experience as a Baker/ Bakery supervisor / Manager
Competencies
- Are you a natural Leader who thrives on getting people to work together to deliver results?
- Being a bakery Manager requires a solid mix of management leadership skills combined with a drive to deliver the best for your customers
- Bakery managers will obtain an in-depth understanding of all aspects of store operations and will develop a broad Range of skills in a short period of time
Key Responsibilities
- Conducts regular quality checks on merchandise.
- Executes plans guide 100%.
- Handles product as per SOP.
- Ensures products are produced according to recipe specifications.
- Ensures department is ready for trade by store opening time.
- Identifies fast selling lines within store, and implications on margin and sales opportunities.
- Ensures product is wrapped and packed according to standards.
- Ensures sufficient product available for customer demand.
Method of Application
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