Sales Centre Manager - Shatterprufe, Qgeberha at PG Group

Main job purpose

• To optimally manage the entire sales centre and warehouse through allocating resources appropriately, controlling costs, achieving targets and ensuring overall profitability and excellent customer service.

Main Objective

• To ensure budget and cost controls are effectively managed to drive improved profitability of Sales Centre.
• To drive cost reduction in warehouse operations through improved picking and packing, reduction of storage picks whilst maintaining effective service delivery.
• To actively manage the preparation of the annual Sales Centre budget, forecasts and strategic plans to drive business performance and ensure adherence to budget.
• To build effective business relationships and drive excellent customer service through actively engaging with customers to minimize complaints and efficiently deal with queries.
• To drive World Class operations and housekeeping methodologies in the Sales Centre by implementing and controlling processes, visual management, stock delivery and equipment maintenance.
• To ensure World Class Warehouse Management through implementation, management and control of inventory, stock and logistics with any variances or concerns escalated for action.
• To drive effective management of suppliers to ensure effective service delivery at competitive rates.
• To increase sales within a competitive market by building effective relationship with customers and potential customers.
• To gather market information and intelligence and making appropriate suggestions to the part range and pricing to maintain and gain market share.
• To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business.
• To ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.

Critical job requirements

Qualification(s)        

•               Grade 12              
•               Diploma in Logistics or Supply Chaim Management

Knowledge         

•               Sales and Marketing
•               OHSAct and Relevant Labour Legislation    
•               Budgeting
•               Warehouse Optimisation
•               Equipment Maintenance
•               Understanding of the Labour Law
•               Quality Monitoring

Skills     

•               MS Office             
•               Communication Skills (Verbal and Written)
•               Interpersonal Skills           
•               Management and Leadership Skills
•               Selling and Negotiating Skills          
•               Customer Orientation
•               Strategic Thinking             
•               Business Acumen
•               Motivating Skills
•               Assertiveness
• Experience                          
•               5 years’ experience in warehouse environment       
•               3 years management experience 
•               5 years’ experience in packaging / warehousing industry
•