Sales Consultant _ Dial•a•Bed at TFG (The Foschini Group)

Main Purpose of the Position: 

• Sales maximization, ensure service excellence, Administration, adhering to company Policies and Procedures, Merchandising and Housekeeping as well as Effective teamwork and self-management

Key Responsibility Areas:

• Sales maximization
• Providing excellent customer service at all times
• Basic administration
• Following company policies and procedures
• Assuring that showroom always looks presentable.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.

Experience and competencies required:

• Matric
• Sales qualification advantageous
• 2 – 3 years’ retail sales experience
• Computer literate

Attributes:

• Must have a systematic work approach.
• Must have excellent customer communication skills.
• Must have good telephone etiquette.
• Attention to detail.
• Time management
• Internal motivation
• Must be able to handle conflict. 
• Must be able to work under pressure.
• Friendly, motivated, and calm
• Friendly and engaging personality
• Comfortable working with members of the public.
• Should have a confident manner.
• Must be helpful and polite.
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
• You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
• Able to work as part of a sales team.
• Knowledge of inventory techniques
• Should be of a smart appearance and articulate