Sales Consultant at Telesure Investment Holdings (TIH)

To sell, cross sell, up sell and retain Auto & General Insurance products following the company’s sales processes, compliance, quality assurance and customer service guiding principles, underpinned by displaying strong company values, whilst understanding, meeting and exceeding sales targets, described in the company’s Ultimate Business Goal (UBG).

Specification

• Sales per Operator per Day
• Compliance and Quality Assurance
• Cross selling of all add on products
• Satisfaction Score from Customer Surveys in addition, consultants are responsible for performance in the following Key Responsibility Areas of:
• Roster Adherence
• Meet the relevant legislative, regulatory and compliance requirements specific to the successful selling of General Insurance Products
• Adherence to Legislative, Regulatory and Compliance requirements with particular emphasis on:
• Financial Services Reform Act (FSRA)
• Privacy Act
• Insurance Act
• General Insurance Code of Practice
• Australian Securities and Investments Commission
• Australian Prudential Regulatory Authority
• AGS standards
• A strong attention to detail
• Actively participate in Auto & Generals Performance Management and Career Development process.
• Follow safety standards that apply to our operations and adhere to all health and safety rules and procedures
• Receive inbound calls and pro-actively make outbound calls to customers (relating to Auto and General’s insurance offerings) to enable achievement of Key Performance
• Indicators
• Any other activity commensurate to the position

Requirements

• Matric / SAQA accredited qualification
• At least 12 months Sales experience in a Call Centre environment
• Retentions and Upselling skills in a Call Centre environment