The Rhino Africans are passionate about Africa. In the About Us section you can meet the team - put a face to the name of the consultant you're dealing with - as well as glean some vital information about Rhino Africa and your booking. Learn what makes us unique and about the enormous benefits in booking with us.
Rhino Africa's expert consultants use their ...
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We are seeking a dynamic, experienced Sales Manager to lead and inspire our sales team in delivering unforgettable luxury safari experiences. You will be instrumental in driving revenue growth, ensuring the highest standards of client service, and mentoring our team of expert travel consultants.
Your role bridges sales performance, client experience, compliance and team development — all of which contribute to cementing Rhino Africa’s position as a market leader in luxury safari travel.
WHAT YOU’LL DO:
Lead, motivate, and coach a sales team to achieve individual and departmental revenue targets
Monitor team and individual performance, providing regular feedback, guidance, and development plans
Identify knowledge gaps and growth opportunities to continually upskill the team
Oversee the achievement of preferred supplier agreements and departmental strategic goals
Drive repeat business and referral programmes to maximise client loyalty
Ensure best practices, processes and procedures are maintained, documented and optimised
Prepare and analyse sales reports, identifying trends and performance insights
Foster a positive team culture aligned with Rhino Africa’s values and mission
Manage team scheduling, leave cycles, and operational capacity to ensure seamless operations
Serve as the first escalation point for client or supplier service issues
Oversee all administrative functions including payments, reporting, and documentation
Maintain the integrity of the client journey, from initial contact to post-travel feedback
Collaborate with Product and Marketing teams to support training, inspections, lead management, and content creation
Prepare and present weekly and monthly performance reports to the Head of Sales
REQUIREMENTS
National Senior Certificate (Matric)
Diploma in Travel and Tourism
Based in Cape Town
Minimum 5 years’ proven success in a Sales Management role within the Travel & Tourism industry
High level of client-centricity with a passion for exceptional service
Outstanding people management, leadership, and team development skills
Strong communication abilities with a talent for building relationships
Results-driven with analytical and strategic thinking capabilities
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