Sales Specialist - MICE & Leisure at Marriott International

Function

The position is accountable for proactively soliciting and handling sales opportunities.  Ensures business is turned over properly and in a timely fashion for proper service delivery.  Assists in leading all day to day activities related to sales with a focus on building long-term, value based customer relationships that enable achievement of sales objectives in the MICE (Meetings, Incentives, Conference, Event) group segment whilst achieving Sales Goals.

Required Experience & Qualifications

• A recognized Sales Qualification
• Preferably 3 – 5 years’ experience in a similar position
• Previous MICE position and knowledge of the segment
• Excellent oral and written communication skills
• Interpersonal competences and presentation skills
• Results oriented and able to meet deadlines
• Efficient in time management and can work without supervision
• The ability to interact, guide and motivate staff on all levels to be in a position to deliver exceptional service.
• Proficiency in Microsoft packages essential ( Word, Excel, email ) essential
• Professional disposition and positive attitude
• Ability to work within a pressurized environment
• Proactive, self-motivated Individual with good professional work ethic.
• Good interpersonal skills and communication, guest centric 
• Excellent communication and interpersonal skills.
• Excellent telephone and email etiquette
• Strong planning and organizing skills
• Good conflict resolution and problem solving skills
• Attention to detail and strong administrative skills
• Results and deadline driven
• Ability to work methodical and systematic
• Ability to use Initiative and be proactive
• Ability to work without supervision and within a team
• Extensive working knowledge in MS Office in all MS office applications e.g. Word, Excel, Outlook, Powerpoint
• Diligence, attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
• Ability to converse and speak the English language in a professional manner.

Key Responsibilities

• Develop and implement sales strategies
• Assist in achieving segment revenue goals and property revenue goals
• Plan, organize and manage all sales activities
• Identify, analyze and implement new methods and techniques to determine sales growth
• Analyse the company's sales policies and recommend proper improvements and changes
• Build and strengthens relationships with existing and new customers to enable future bookings.  Activities include sales calls, entertainment, FAM trips and trade shows etc.
• Achieve sales budgets
• Understands the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Maintains high performance levels under pressure or when experiencing changes or challenges in the workplace.
• Actively participates as a member of a team to move team toward the completion of goals.
• Sets a positive example
• Builds, directs, manages, and ensures implementation and effectiveness of MICE strategies throughout the year.
• Maintains and develops relationships between client and property through the MICE segment
• Creates and inspires existing clients and new business clients to make use of local and international properties
• Contracting and negotiating processes are followed and extreme care is exercised when dealing with all clients
• Reporting and administration