Sales Specialist (POS) at Rectron South Africa

The Point of Sales (POS) division within Rectron plays a crucial role in driving sales and customer satisfaction. As a member of this team, your responsibilities include understanding and promoting programs specific to POS solutions. You’ll need a solid grasp of product knowledge and the ability to articulate the business value that these programs offer. Consistently delivering a professional and positive customer experience is essential for building lasting customer loyalty.

Primary Objectives:

Hardware & Solution Sales

• Advise resellers on the correct course of action to give end customers the best possible solution, given the environment, business objective and budget constraints.
• Accurately and quickly prepare quotes for resellers, providing sufficient levels of detail where necessary to enable resellers to articulate the POS message to end customers.
• Where required, attend end customer meetings together with resellers in order to assist in constructing the Solution bill of materials, as well as to assist in identifying further opportunities for Rectron products/services
• Engage with resellers regularly, such that you remain top of mind, ensuring that resellers are aware of the latest promotions, Rectron offerings, as well as making sure that you are driving the POS conversation.
• Assist the Rectron internal team should they have queries regarding POS and assist their resellers to the best of your ability.
• Proactively drive POS messaging at every quote request and educate customers on the benefits of Rectron Solutions.

Reseller Recruitment

• Call down on the Rectron reseller base to identify new resellers for POS.
• Call down on the Rectron reseller base to ensure higher frequency of transactions.
• Encourage resellers to attend Rectron training events.

Strategic Reseller Management

• Go out to see strategic resellers regularly (frequency to be discussed with the reseller)
• Develop strong relationships with strategic resellers and get a deep understanding of partners’ businesses in terms of their business models and strategic priorities.
• Guide partners in the POS transition process.
• Assist resellers in planning their funnel.
• Engage with resellers to identify areas where further support is required from Rectron.
• Assist resellers in end customer engagements as early as possible in the sales cycle to ensure that deals are processed through Rectron.
• Ensure that resellers have sufficient financial cover ahead of time in planning deals.

Reporting & Administration

• Submit weekly reports, due by COB Mondays. Reports should detail activities from the previous week, such as customers engaged with, events hosted etc., customer feedback as well as weekly and monthly tracking across target areas.
• Ensure that Rectron’s CRM systems are updated with activities based on interactions and activities with customers.
• Prepare for and attend suppliers forecast meetings, ensuring that you are able to provide detailed feedback regarding deals being tracked on funnel, as well as an accurate view of your current month’s standings as well as your commit number.
• If for any reason you are not able to attend a forecast meeting, ensure that you have nominated someone to forecast on your behalf, and provide all the necessary details.
• Prepare for and attend all monthly KPI meetings with manager.
• Assist in other administrative tasks as and when required, including, processing of orders and agreements, invoicing etc.
• Check that all of your own orders are invoiced accurately and on time.
• Before processing an order, ensure that there is sufficient cover on a resellers account and involve the accounts team to keep cover available. For cash clients, ensure that payment is collected before order is processed.
• Work closely with the POS operations team and give accurate and detailed information on orders so that orders will be processed correctly first time around.

Knowledge

• Ensure that you stay up to date with knowledge on the latest products and services available from Zebra, Newlands, Epson and POSLab.
• Maintain a basic level of knowledge on Rectron’s entire stack of products. Please refer to the internal team training calendar for a full schedule of training dates
• Attending all scheduled internal and external training sessions
• Share knowledge within the team through the use of internal tools.
• Reach out and ask your peers/suppliers for assistance as necessary.
• Host training sessions for resellers as necessary.

Communications

• Communicate in a clear and professional manner both internally and externally.
• Ensure that all quotes are responded to within the Rectron SLA time frame.
• Proactively communicate status updates to resellers, especially in times where there might be a delay in operations.

Teamwork

• Nominate a backup for when you are not in the office. Your backup must have deep knowledge on the status of your pending deals, as well as current order in to be able to assist while you are not in the office.
• Ensure that all Customer Price Files, quoting tools and Project pricing is saved on the shared drive.
• Guide junior and new members of the team.

Education/Qualification

• Minimum: Matric, University degree with either a business or information technology background preferable

Competencies & Skills

• Sales and Pipeline Management
• New Business Development
• Computer literacy and PC skills
• Effective Communication
• Organisation
• Problem Solving

Experience (experience required for the job)

• At least 2 years of experience in a sales environment, preferably one involved in solution selling.