Sales Support administrator (BH_Sales Admin) - JHB at andBeyond

KEY OUTPUTS: 

Accurate and timeous delegation of all web or other enquiries received in accordance with  documented process  

• Shared weekend delegation of web enquiries until automated process is implemented 

Responsible for delivering accurate data and reporting for all sales 

• YTD reporting against targets Budgets 
• Accuracy of CRM Database 
• Capturing and managing Incentives, Brochure Inclusions and Barters 

Reporting & Analytics 

• Communicate all agreed and aligned reporting to Sales Team  
• Report monthly according to the agreed deadlines 
• YTD reporting against targets 
• Accuracy of CRM Database 
• Procedure documentation and communication with the Sales Team 
• Sales Representative contract administration 
• Shared maintenance of all Sales and web delegation BOPS /processes 
• Collation of all feedback requested from Sales Force by Sales management 
• Sending Travel Planner leave invitations and updating the Travel Planner In/Out per day schedule 

Accuracy of CRM database  

• Ensure correct input and updating off CRM database for accurate information 
• Joint Marketing Ventures / Brochure Contributions & Incentives updating  

Sales processes/ methodology 

• Documentation of all consulted & agreed sales processes and methodology 
• Updating of the above according to business developments 

Projects Management including Trade Shows and Sales Trips 

• Drive, action and complete all allocated projects received from Sales Support Manager  
• Track against progress and completion based on deadlines provided by Sales Support Manager 
• Planning of all Sales related phases of the show in conjunction with Channel Marketing  
• Testing & QA of business processes & productivity 

Turnaround and support of sales representatives, executives and group sales managers 

• Actioning all incoming emails accurately, timeously and efficiently  
• Communicate all sales related information to ensure Sales teams are informed on processes, changes, reports and sales information 

Teamwork & Collaboration 

• Work collaboratively with Sales team members and other departments to achieve shared goals 
• Support colleagues by sharing information, assisting with tasks, and providing backup during absences 
• Foster a positive and inclusive team environment through open communication and mutual respect 
• Participate actively in team meetings, contributing ideas and feedback to improve processes 
• Build strong working relationships to enhance efficiency and service delivery