Top Jobs at andBeyond

OUTPUTS:

• Ensure the highest health and hygiene standards are set and adhered to
• Sound knowledge of correct usage of cleaning chemicals, ensuring adequate cleaning materials available at all times
• Abide by the menu set according to Food Styling Guide and approved by &Beyond Food Fundi
• Work with the &Beyond training chef when visits are conducted and be feedback fit
• Work with Executive Chef to ensure effective implementation of Chef Academy training program
• Up to date with What’s Hot & What’s Not for & Beyond Food
• Through the Tummy of the Guest Bops
• Quality and quantity control of all food items leaving the kitchen including those of snacks to game drives and Adventures.
• Bush banqueting, drink stops picnics etc. to have checklists etc.
• Proactive maintenance of the food preparation environments
• Good stock controls and stock rotation
• Good interaction with Guests, Food Fundis and other & Beyond Chefs:  Invite feedback, exchange ideas; suggestion-friendly; share experience
• Good discipline and fair treatment: Be a Role Model
• Good Teamwork to be promoted
• Have Fun and be Flexible
• Always be approachable
• Be aware of & make your fellow chefs aware of special dietary needs for Guests.
• When special dietary Guests arrive at the lodge ensure that either yourself or another chef meets the Guest before their first meal to establish their requirements.
• Ensure you have “911” Emergency food stored in your freezer to be used in a crisis.
• Reports any issues/problems to management
• Strict food costs and awareness of budgets.
• Left-over management: left-overs to be discussed and processed every day
• Assist with food orders
• Ensure all fridges and refrigerators and storerooms are kept clean and locked and key control is practised
• Good discipline and fair treatment: Chef to be a Role Model
• Always be approachable, innovative and able to work unsupervised
• Oversee and lead the Pastry Section

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• All-rounder, knowledge of pastry and hot section
• At least 3+ years relevant experience
• Passion for creating fabulous food
• Passion for kitchen management – including all kitchen administration, general hygiene and people management

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KEY OUTPUTS:

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the DMC Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous tour consulting experience required

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KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings // hosted educational bookings; and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

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ROLES & RESPONSIBILITIES:

• Operations
• Maintain changes to service and delivery of products
• Attend to guest requests or complaints promptly and in an appropriate manner
• Maintain all equipment and vehicles used by his/ her department.
• Strictly adhere to all regulations stipulated in the Comprehensive Field Guides’ Manual.
• Ensure daily weather reports are done
• Ensure game reports are done and faxed on a daily basis
• Keep abreast of current conservation issues
• Ensure that all guests are taken on walks and that regular specials are organised
• Ensure that all safety precautions are taken with regard to guests on game drives
• Maintain regular communication and good relations with the Lodge Manager, Camp Manager and other relevant heads of department, informing of any changes regarding guest activities
• Report any issues or discrepancies to Management immediately 
• Attend and participate in meetings
• Stay current regarding guiding issues within andBeyond and conservation issues of interest generally
• Health and Safety Responsibilities
• Work safely at all times, complying with health and safety and other relevant regulations and guidelines
• Check and identify any potential hazards in the workplace and take appropriate action to minimize the risk from them
• Report any hazards identified and any actions you have taken
• Perform any other reasonable task as requested

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 2 years previous guiding with andBeyond essential.

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KEY OUTPUTS: 

Accurate and timeous delegation of all web or other enquiries received in accordance with  documented process  

• Shared weekend delegation of web enquiries until automated process is implemented 

Responsible for delivering accurate data and reporting for all sales 

• YTD reporting against targets Budgets 
• Accuracy of CRM Database 
• Capturing and managing Incentives, Brochure Inclusions and Barters 

Reporting & Analytics 

• Communicate all agreed and aligned reporting to Sales Team  
• Report monthly according to the agreed deadlines 
• YTD reporting against targets 
• Accuracy of CRM Database 
• Procedure documentation and communication with the Sales Team 
• Sales Representative contract administration 
• Shared maintenance of all Sales and web delegation BOPS /processes 
• Collation of all feedback requested from Sales Force by Sales management 
• Sending Travel Planner leave invitations and updating the Travel Planner In/Out per day schedule 

Accuracy of CRM database  

• Ensure correct input and updating off CRM database for accurate information 
• Joint Marketing Ventures / Brochure Contributions & Incentives updating  

Sales processes/ methodology 

• Documentation of all consulted & agreed sales processes and methodology 
• Updating of the above according to business developments 

Projects Management including Trade Shows and Sales Trips 

• Drive, action and complete all allocated projects received from Sales Support Manager  
• Track against progress and completion based on deadlines provided by Sales Support Manager 
• Planning of all Sales related phases of the show in conjunction with Channel Marketing  
• Testing & QA of business processes & productivity 

Turnaround and support of sales representatives, executives and group sales managers 

• Actioning all incoming emails accurately, timeously and efficiently  
• Communicate all sales related information to ensure Sales teams are informed on processes, changes, reports and sales information 

Teamwork & Collaboration 

• Work collaboratively with Sales team members and other departments to achieve shared goals 
• Support colleagues by sharing information, assisting with tasks, and providing backup during absences 
• Foster a positive and inclusive team environment through open communication and mutual respect 
• Participate actively in team meetings, contributing ideas and feedback to improve processes 
• Build strong working relationships to enhance efficiency and service delivery 

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OUTPUTS:   

• Assist in preparing and cooking high-quality dishes as per menu specifications
• Ensure consistency in taste, presentation, and portion control
• Follow recipes and standard operating procedures for food production
• Supervise kitchen staff in the absence of Senior Sous Chef
• Ensure all food stations are properly stocked and prepared for service
• Coordinate with the other kitchen sections to maintain a smooth workflow
• Maintain high standards of cleanliness and organization in the kitchen
• Adhere to food safety and hygiene regulations, including proper food handling and storage
• Monitor kitchen equipment and report any maintenance needs
• Assist in managing stock levels and conducting inventory checks
• Ensure minimal food waste through proper storage and portion control
• Provide guidance and support to Chef de Parties and kitchen assistants
• Ensure kitchen staff follow standard operating procedures and maintain efficiency
• Support the Snr Sous Chef and Head Chef in creating new dishes
• Suggest improvement to existing menu items
• Keep up with culinary trends and bring fresh ideas to the kitchen
• Ensure food is prepared and served on time
• Work closely with the Snr Sous Chef, Head Chef and front-of-house team to ensure smooth service
• Handle customer special requests or dietary requirements as needed

PREVIOUS WORK EXPERIENCE REQUIRED:

• Diploma or certification in Culinary Arts (preferred)
• At least 2+ years of experience in a professional kitchen
• Previous experience as a Chef de Parti or Jnr Sous Chef

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KEY OUTPUTS:

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
• Must be available to travel with groups and assist with on-site coordination
• Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
• Provide proactive support to the Group’s and Incentive’s team
• Maintain good relationships with partners and monitor adherence to service level standards by suppliers
• Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
• Maintain accurate and up-to-date information on all confirmed services
• Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
• Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
• Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
• Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
• Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
• Assisting with special projects and any other duties as assigned by Management

QUALIFICATIONS REQUIRED: 

• Minimum of 4 - 5 years previous inbound tour consulting experience required

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KEY OUTPUTS:

• Analysis and documentation of business processes
• Testing & QA of business processes & productivity
• Help define business process and activity SLAs
• Liaise with business analysts & give input to business process design and modelling
• Administer support systems
• Administer team systems
• Must be a team player
• Must be a process champion
• Must be a customer champion
• Must be a solutioner
• Must be a relationship builder

PREVIOUS WORK EXPERIENCE REQUIRED:

• 0-2 years’ experience in this discipline
• Relevant Bachelor's degree is Beneficial
• Business analyst/process analysis qualification is beneficial

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OUTPUTS:

LODGE COMMUNICATION

• Ensure clear communication throughout the lodge from a Front Office Perspective 
• Preparation of all details of daysheet ,assist with the coordinating of all movement and activities at the lodge
• Ensure that all guest preparation, confirmations and check in registration forms are done
• Looking ahead for the month ensuring all rooms are accurately and correctly allocated and all detail received from Bateleur House is recorded on the daysheet
• Ensuring Receptionists are maintaining daysheet and assist when needed
• Capturing guest feedback forms
• Checking emails and communicate actions accordingly to relevant departments
• Clear and open communication with Bateleur House with regards to bookings that come through to the lodge
• Internal communication via radio and WhatsApp groups
• Play a critical role with the management of the airstrip and FedAir flights

GUEST SUPPORT

• Hosting and welcoming agent site inspections when required
• Confirm flight arrivals and road transfers details with Bateleur House
• Communicate all relevant information to Camp Managers, Hospitality Manager, Operations Manager and Lodge Manager
• Prepare lodge operational daysheet from tourplan
• Assist with updating occupancy forecasts
• Assist with updating all lodge, guest and driver accommodation lists
• Maintaining accurate filing
• Assisting with Check-ins when needed
• Assist with checkouts and guest bills
• Host guests as per the hosting roster

LODGE SUPPORT

• Assist with the management of weekly banking with the finance team ensuring it is balanced and accurate
• Duty to investigate and follow up any occurrence or suspected occurrences where the company has or may suffer losses. Equally duty to flag any feedback to Camp Managers or Lodge Managers about Guest Feedback related issues.
• Assist with ensure monthly financial reports are updated and sent through to the relevant departments
• Balance Massage treatment reports
• Assist with the planning and implementation of Staff Rosters for Transfers, Safari Shop, Massage Therapists & Receptionists
• Analysing the revenue and costs to ensure maximum profit and maintaining all reports relating to the transfer & massage business units
• Assist and facilitate training with receptionists and front of house team on daysheet and PANstrat
• Ensure PAN remains up to date and clear any outstanding bills
• Follow up and ensure all Landing Fees for Airstrip is actioned
• Ensure stationery requirements are fulfilled
• Staff leave planning and sign offs in the Front Office Manager’ absence.

TRANSFER BUSINESS

• Allocate all transfers booked with us
• If needed, communicate with preferred suppliers should we need to outsource services
• Keep track of all the vehicle licenses and facilitate renewal when needed
• Keep track of all charges made at Bateleur House on the revenue pre-list spreadsheet
• Assist with Johannesburg logistic schedule
• Effective communication with the Drivers
• Arrange last minute bookings when guests request transfers in-house
• Control permit book and logbook for Enkulu Gate

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in a 5 or 4 star Lodge
• 2 years working experience in a front office role essential
• Assistant Management or management in Front office is advantageous

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OUTPUTS:

Volunteers:

• Manage the volunteer programmes, including the volunteer houses, vehicles etc.
• Manage volunteers and students 
• Ensuring cleanliness of camp, food orders, logistics, maintenance etc.   

Data collection:

• Daily Data Collection of Elephant, Cheetah, Lion, White Rhino, Buffalo, Pangolin and Black Rhino amongst other ecological data and species  
• Radio tracking (using telemetry) as and when required  
• Camera trapping and drive counts as and when required 
• Assisting the conservation management team with the collection of various samples
• Assisting external researchers & students in their data collection    

Sample Collection:

• Assist with collection of ecological samples and data of immobilized animals  
• Assist with the collection of samples for external researchers & students as and when required 

ID Kits:

• Compiling, updating and maintaining of ID kits for various species 
• Assist conservation management team when required