&Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions, throughout Africa; which positively impact more than 9 mil...
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Groups and incentives Operations Consultant (BH_G&I_OpsConsultant)
Accountable for coordinating and executing land tour programs and events
Support the administrative preparation and management of travel files, ensuring effective operations and quality control measures
Must be available to travel with groups and assist with on-site coordination
Work closely with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring all files are profitable and margins remain in line with &Beyond guidelines
Provide proactive support to the Group’s and Incentive’s team
Maintain good relationships with partners and monitor adherence to service level standards by suppliers
Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
Maintain accurate and up-to-date information on all confirmed services
Assist with preparations of all travel documentation and operating schedules ensuring prompt delivery
Ensure compliance with country travel restrictions in the administration, planning, and execution of traveling groups.
Provide recommendations to Operations Manager and Groups Reservations Manager to improve guest experiences and customer service
Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
Assisting with special projects and any other duties as assigned by Management
QUALIFICATIONS REQUIRED:
Minimum of 4 - 5 years previous inbound tour consulting experience required
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