&Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions, throughout Africa; which positively impact more than 9 mil...
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Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
Assisting with brochure quotes
Assist and develop agent educational bookings // hosted educational bookings; and work closely with Sales to ensure these trips are seamless.
Involved in implementation of systems and procedures – assist with testing of systems.
Stepping in to chase provisional bookings for all the relevant team.
During the quiet periods, following up on any dead leads.
Assist in loading of bookings for consultants during peak booking period.
Creative planning and designing of itineraries
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis as per the Retail Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
An independent, curious and “can do it” nature
Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
A passion for delivering service excellence.
An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
A good knowledge of South Africa, Southern and East Africa preferable.
A willingness and aptitude to always assist and learn.
PREVIOUS WORK EXPERIENCE REQUIRED:
Minimum of 3 – 5 years previous inbound tour consulting experience required.
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