Sales Support Administrator at Teraco

Description

• Complete administrative duties for the sales team, such as scheduling appointments, answering customers' questions and informing customers of their order statuses
• Work together with the Sales Support Specialist to successfully develop and control the sales processes & systems in support of the overall sales effort to win new business and support existing clients.

OBJECTIVES MAIN FUNCTIONS OF THE JOB

Lead generation support

• Attending to incoming leads in CRM
• CRM Portal Management
• Research and assigning of leads by vertical to Sales Execs
• Keep record of inbound and outbound leads

CRM

• Management and maintenance of CRM Data
• Update price increase on opportunities
• Ensure that customer information is up to date in CRM
• Ensure all client details remain up to date on the CRM system

Client support

• Attending to client queries
• Investigation and resolution of client queries through interaction with all stakeholders, internal and external
• Generation of all paperwork pertaining to assigned accounts

Sales Team support

• Support of the day-to-day activities of Sales team
• Raising MSA’s and raising new business Service Orders (Cabinets/ Power and Satellite)
• Sales/Operation meeting minutes and actions capturing
• Scheduling meetings and sales appointments
• Custodian between Sales and Service Delivery Manager (SDM)

Requirements

SKILLS REQUIREMENT

• Good communication skills; written and oral.
• Strong administration and co-ordination skills
• Strong Numerical skills
• Meticulous and Analytical
• Active listening – ability to understand requirements
• Good ability to collaborate with Managers in designing effective presentations
• Proactive problem solver
• Process driven with the ability to balance the need for strict processes and the need to put clients first
• A team player who realises their role in the bigger goal of the team and company
• Creativity and ability to identify areas of improvement
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Minimum Matric qualification
• At least 2 years experience in sales process oversight and sales support
• Proven sales CRM/systems experience
• Proven experience in data analysis and generation
• Proven experience in client facing interactions
• Extensive knowledge of Word, Excel (pivot tables, graphical representation) and Powerpoint features