Sales Support Executive at Travelopia

What you will be doing:

• Answering incoming and outgoing service calls within agreed service levels whilst delivering exceptional customer service at all times.
• Responsible for servicing customer queries after the point of sale, amending holidays whilst maintaining customer relationships throughout.
• Ensuring on request bookings are chased and confirmed within the correct timescale.
• Email interactions sustained within given service levels whilst meeting quality agreements.
• Administration duties including postal services, ticketing, maps, route notes, sending brochures and invoicing in a timely manner.
• Booking rail and other transportation where required to support the sales team.
• Facilitating queries from locally appointed agents on the ground.
• To ensure all holiday documentation is accurate and sent within given service levels.
• Maintain ongoing relationships with customers after the point of sale to ensure customer retention.
• To participate in company training and development opportunities.

What we are looking for:

• You have experience ‘on request’ holiday facilitated sales and service environments—you’re comfortable with inbound and outbound telephone interactions.
• A conscientious individual who has a genuine passion for helping customers and answering holiday related queries.
• European travel and geographical air / rail experience would be beneficial.
• You must be a confident communicator and make efficiency decisions for the department.
• Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.
• Meticulous attention to detail is required for this role along with the need to multi-task.
• Use of previous reservations systems and computer platforms essential alongside, excel, outlook and other office applications.
• Previous experience working with GDS platforms such as Amadeus / Galileo is a distinctive advantage.