Travelopia is the home for brands that create extraordinary travel experiences. We are at the forefront of global travel for those wanting something distinctive. Each of our customers demands a different experience. We give them this through real understanding and expertise. It’s at the heart of all we do at Travelopia.
Specialist travel is all we do. P...
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Answering incoming and outgoing service calls within agreed service levels whilst delivering exceptional customer service at all times.
Responsible for servicing customer queries after the point of sale, amending holidays whilst maintaining customer relationships throughout.
Ensuring on request bookings are chased and confirmed within the correct timescale.
Email interactions sustained within given service levels whilst meeting quality agreements.
Administration duties including postal services, ticketing, maps, route notes, sending brochures and invoicing in a timely manner.
Booking rail and other transportation where required to support the sales team.
Facilitating queries from locally appointed agents on the ground.
To ensure all holiday documentation is accurate and sent within given service levels.
Maintain ongoing relationships with customers after the point of sale to ensure customer retention.
To participate in company training and development opportunities.
What we are looking for:
You have experience ‘on request’ holiday facilitated sales and service environments—you’re comfortable with inbound and outbound telephone interactions.
A conscientious individual who has a genuine passion for helping customers and answering holiday related queries.
European travel and geographical air / rail experience would be beneficial.
You must be a confident communicator and make efficiency decisions for the department.
Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.
Meticulous attention to detail is required for this role along with the need to multi-task.
Use of previous reservations systems and computer platforms essential alongside, excel, outlook and other office applications.
Previous experience working with GDS platforms such as Amadeus / Galileo is a distinctive advantage.
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