Sector Manager -Nelspruit at Fidelity Services Group

The Operational Sector Manager – Critical Infrastructure Security holds full accountability for the end-to-end operational leadership, compliance enforcement, and client service delivery of security deployments within high-risk, high-value environments. This role integrates the strategic command of complex, multi-site operations with rigorous governance of personnel, equipment, technology, fleet, and compliance systems, ensuring all contractual, legal, and safety obligations are consistently met. The incumbent is responsible for sustaining operational readiness, intelligence-led crime prevention, and effects-based security operations through proactive engagement with clients, law enforcement, and internal stakeholders—safeguarding assets, ensuring service continuity, and enhancing the client experience.

• Strategic Operational Command · Lead integrated deployments of ground patrols, tactical units, and aerial surveillance (RPAS/drones), guided by live intelligence and risk assessments. · Develop, implement, and align operational plans with Critical Infrastructure Methodology, Fidelity SOPs, and legislative standards. · Drive effects-based operations to disrupt criminal activity, protect infrastructure, and prevent downtime. KPI Measures: · Operational plans implemented and aligned with SLA requirements: 100% · Intelligence-led deployments executed: ≥ 95% · Reduction in incident response times: ≥ 90% SLA compliance
• Client Relationship & SLA Management · Maintain strong client engagement, providing daily operational feedback and structured weekly/monthly reviews. · Ensure services consistently meet or exceed Service Level Agreement (SLA) requirements. · Conduct site inspections and ongoing risk assessments.
• Compliance & Governance · Enforce compliance across firearms, FAMS, PSIRA, medicals, PPE, TFR induction, fleet licensing, and readiness. · Conduct weekly/monthly compliance audits with corrective actions. · Escalate and close non-compliance issues within defined timeframes.
• Incident Management & Investigation · Command rapid response, ensuring SAPS dockets are opened under the Criminal Matters Amendment Act 18 of 2015. · Oversee arrest and observation statements, drone footage reports, and property identification statements. · Ensure Sector Managers lead incident debriefs with corrective actions. · Submit Transnet incident debriefing reports within required timelines.
• Operational Coordination · Approve and oversee duty rosters ensuring full SLA manning compliance. · Escalate short deployments daily from 481, Guarding Branches & Mvikile. · Conduct parades, toolbox talks, and readiness checks. · Ensure patrol tagging and infrastructure inspections are complete
• Fleet & Equipment Management · Oversee daily/weekly/monthly vehicle inspections and update the Fleet Compliance Matrix. · Ensure firearms, radios, PPE, and vehicle tools are accounted for. · Manage fuel spend, MVAs, traffic fines, speeding violations, and Autocam camera accuracy.

Deadline:19th February,2026