Security Engineer L2 - Perimeter at Dimension Data

•      Identifies and resolves technical problems and fulfils requests following agreed procedures.
•       Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents.
•       Plans and carries out agreed maintenance and proactive tasks and fulfills requests as required. Works with L1 and L3 engineering teams for changes, capacity, continual service improvement, identifying opportunities to
•      Proactively monitors the ticket queues along with consistent updates of the tasks completed to confirm the resolution of incidents or completion of requests within agreed SLAs.
•      Monitors work queues (for example: Incident, Request, Problem) to ensure tasks are completed within agreed SLA. Tracks work queues and escalates to Team / Tech Leads for any possible SLA breaches
•      Follows work instructions / SOPs along with inherent technical capabilities to identify, analyze, diagnose and resolve incidents and requests.
•       Interacts with client to gather additional info to enable faster resolutions of incidents / requests. Actively analyses incidents / requests to produce knowledge articles enhancing knowledge base as quick referral for Service Desk and L1 teams increasing First time resolutions.
•       Actively contributes and works with automation teams for effort optimizations and automating routine tasks.
•      Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Identifies root cause of non-compliant configuration items and takes ownership to remediate. Also ensure no unauthorised changes are executed on the CI.
•      Investigates and analyses the tickets, processes and logs problem tickets for solution / permanent fix. Actively contributes to the problem management process and takes ownership for problem tickets assigned to him / her.
•      Engages and work with L3 engineering team for appropriate decisions and work for implementation of the necessary corrective and preventive actions
•      Actively collaborates with local and global teams for effective working. Adapts to global work culture and coaches junior team members and also L1 engineers and Service Desk teams.
•       Actively networks with CoEs and cross functional teams. Participates in all team events and organisation initiatives.

Qualifications & Experience

•      A relevant university degree or national diploma or more than 3-6 years IT Security experience.
•      Appropriate security certifications, Check Point Certified Security Administrator (CCSA), Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI) or FortiGate Network Security Professional Level 2/3 (NSE2/3)
•      Minimum 3-6 years of broad-based security systems implementation experience.
•      Minimum 3-6 years of demonstrated management/supervisory experience in systems development/integration/ implementation.

Skills and Security Knowledge

•      Experience with security architecture related to protocols such as SNMP, HTTP, SOAP, SOA, Web Services.
•      Knowledge of network and server security, including firewalls, VPN, Anti-Virus, Patch Management, Vulnerability Management, Privilege Account Management
•      Other security certifications, such as N+ CCSP (Cisco) will be an added advantage.
•      Experience with security architecture related to protocols such as SNMP, HTTP, SOAP, SOA, Web Services.
•      Knowledge of network and server security, including firewalls, VPN, Anti-Virus, Patch Management, Vulnerability Management, Privilege Account Management