Senior Account Manager at Visa

Job Description

The individual in this position will be accountable for the overall operational client relationship, optimizing performance, identifying, and enabling services and capabilities. The individual will manage a range of complex operational/ technical problems of diverse scope and take a broad perspective to identify innovative solutions. The individual is considered a functional expert and must have strong understanding of the Client’s processing and operational business.

KEY RESPONSIBILITIES

• Serve as an initial escalation point for Regional Clients for day-to-day support of all VisaNet products, services, processing questions and issues.

• Represents client business and processing priorities to internal and external stakeholders for support and account planning activities

• Identify, recommend, and monitor, where appropriate, operational efficiencies and enhancement opportunities for Clients and Visa.

• Provides guidance on Client processing strategies, environments, interfaces and business priorities.

• Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.

• Maintain relationship with Clients to understand local market needs and trends and gain insight on the need to enhance the support approach provided.

• Work closely with Business Development and Product and Solutions team counterparts to understand sales goals and be able to adopt support to meet organizational objectives.

• Identifies processing solutions, processing optimization opportunities and value-added services for Clients.

• Help manage the biannual implementation of the Visa Business Enhancements release for each endpoint client. Participate in all trainings and discussions for the BER.

• Provides client education on payment technology processing and business parameters, as well as other client specific education based on support trends or new service implementations.

• Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance.

• Work closely with Support Lines, CCM and Project Implementation teams to prioritize projects, issues resolution strategies and be able to support organizational objectives.

• Maintain technical operational relationship with internal and external Clients to understand assigned market needs and trends, and gain insight on the need to enhance support approach.

• Advocate on behalf of clients to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal.

• Provide operational and technical incident management support for service interruption events

Qualifications

• 5+ years of success in client facing roles in the Payments Technology industry
• Bachelor’s degree or equivalent graduate degree, preferably in Computer Science/ Information Technology
• Working knowledge of Electronic Payment technology Industry systems, Visa systems including authorization and clearing systems, client connectivity, etc.
• Proficiency in Word, Excel, PowerPoint, Outlook, CRM, tools
• Has understanding of the payment processing industries including industry trends and high-level business drivers.
• Has knowledge of payments technology products and services and how these impact clients’ business.
• Strong client relationship management experience and customer focus.
• Strong abilities in organizational, Project management/ execution, conceptual, and logical problem solving.
• Proven ability to establish productive working client relationships with staff and management at all levels.
• Solid inter-personal skills.
• Ability to maintain a courteous and professional demeanor in all dealings.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.