Senior Administrative Officer - Student Administration - Faculty of Natural and Agricultural Sciences at University of Pretoria/Universiteit van Pretoria

Responsibilities
It is expected of the Senior Administrative Officer to deliver a complete administrative function to the Student Administration Office including general office administration and secretarial duties.

These Functions Will Include The Following
Applications and admissions

• Advising, consulting and attending to enquiries regarding applications and admissions;
• Processing of applications: undergraduate (UG) and postgraduate (PG) Local and International;
• Liaising and preparing documentation for submission to external stakeholders such as USAF, SAQA and NRF;

Customer Service

• Assisting students with online registration as walk-ins, emails and telephone queries;
• Advising on and directing students to the University General Academic Regulations and Student Rules, Faculty Rules as well as other University policies;
• Providing statistics and reports on request from relevant stakeholders;

Student Records

• Maintaining and updating students’ milestones such as registration, examination and graduation;
• Verifying of students’ records, curriculum and academic level;

Faculty Information Projects

• Annual or bi-annual updating and proofreading of the Yearbook, Faculty brochure and Web information;
• Testing and updating of fixed curriculum and prerequisites from Faculty Board and Senate approved regulation changes;

Faculty and University Committees

• Assisting with the coordination of all the Faculty Committees as well as the Faculty Board;
• Assisting with Faculty and University events;
• Coordinating and assisting in all Faculty events such as #ChooseUP day, registrations, orientation and graduations.

Minimum Requirements

• National Senior Certificate (Grade 12) with at least eight (8) years’ experience OR National Diploma with at least four (4) years’ experience OR a BSc degree with at least three (3) years’ experience;
• Experience mentioned above should include the following tertiary student administration functions:

1. Applications
2. Admissions
3. Registrations
4. Examinations
5. Graduations

• Demonstrated expertise in the interpretation and application of the University’s General and Academic Regulations, and the relevant faculty rules;
• Experience in general office administration and secretarial duties.

Required Competencies (skills, Knowledge And Behavioural Attributes)

• Excellent professional communication and language skills, both written and verbal;
• Strong display of customer service acumen;
• Ability to liaise and communicate effectively on all levels within the organization;
• The ability to work under pressure without compromising detail and accuracy;
• Ability to prioritise work independently and handle simultaneous assignments with success and accuracy;
• Data analysis skills and the ability to compile reports;
• The ability to handle confidential information;
• Thorough working knowledge of applicable computer programmes (MS Word, Excel, PowerPoint, e-mail and the Internet).

Added Advantages And Preferences

• Advanced proficiency in MS Office: Word, Excel, and PowerPoint;
• Advance skills in PeopleSoft or equivalent system;
• Experience in managing the logistical arrangements for events.