Senior Administrator – IT Support at Auditor-General of South Africa

Requirement Overview

• The purpose of this role is to provide ICT and administrative support to the Business Unit. 
• The role reports to the Business Unit Administration Manager.

Roles & Responsibilities

• Strategic Function
• Support the implementation of the business unit balance score card.
• Product Management

Information Technology Support:

• Initial setup of desktop computers with application software of the AG.
• Setup of desktop computers on AG network for BUMPL users to access AG’s network to be able to receive email and do printing.
• Create images of different desktop platforms for ease of future installations.
• Maintain images of desktops with all updated AG software.
• Reinstallation of software on laptops and desktop computers.
• Fault finding and fixing.
• Repairs where applicable.
• 3rd party engagement (HP, ITECH SA).
• Installation, diagnostics, troubleshooting any errors.
• Report any hardware errors to 3rd party (ITECH SA) End User support.
• Support BUMPL users with any software and hardware related problems reported e.g. Teammate, Windows, 3G Connectivity. Maintenance.
• Security systems, camera and CCTV monitoring, video recording when required.
• Access control system Management. 

Asset Management:

• Ensure that all assets are recorded and barcoded in the asset register. 
• Issue and replace laptops
• Perform physical assets verification and submit monthly reports. 
• Advise staff on proper handling of the assets. 
• Manage the transfer of the BU assets. 
• Follow up on missing and damaged assets to ensure they are counted for. 
• Organize and monitor assets register.

Other requirements

• Sound stakeholder relations management experience
• Proficient MS Office (Word, Excel and Outlook)
• Good communication and report writing skills (written and verbal)
• Ability to multi-task, prioritize and work efficiently
• Ability to work independently and in a team environment
• Flexibility to adapt to all situations and work varied hours
• Ability to perform at higher level/s in a fast paced ever-changing work environment
• Ability to anticipate work needs and follow through with minimum direction

Stakeholder Management

• Maintain effective relations with both internal and external stakeholders.
• Manage the feedback process to stakeholders by tracking all queries received, getting the relevant information and formulating appropriate responses according to the approved protocol.

People Management

• Manage own performance to drive productivity. 
• Participate and/or take lead in the business unit transformation/culture plans.
• Provide support to the management team with regard to centre management and other people related tasks.
• Financial and Operational Management
• Ensure compliance to AGSA policies and procedures.
• Ensure compliance with internal processes and procedures.
• Manage supply chain processes within scope of work.
• Other responsibilities (Applicable to All JD’s)
• Perform and/or manage other projects, tasks and assignments not stipulated on the Job description as and when required.

Skills, Experience & Education

• Qualifications: National Diploma/Degree in Information technology

Experience

• Minimum 2 years’ experience 
• Added advantage: IT support.