Senior Application Support Engineer at insightsoftware

Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

Are you an intelligent and highly motivated Technical Support Engineer with excellent communication and trouble-shooting skills?

The ideal candidate is passionate about delighting customers, has technical skills, is an excellent problem solver, and is self-directed. You will work from home or in our office in Johannesburg, South Africa.

Please do not apply unless you are very experienced  in the following skills:  

• STRONG IN SQL SCRIPTING 

• STRONG IN CLOUD SOLUTIONS AZURE OR AWS

• STRONG ENTERPRISE SOFTWARE APPLICATION

The Senior Technical Support Engineer will deliver high end Tier 2-3 Support to our customers (companies like Dalakraft, Almondy and Coop Sørvest) and partners as well as to our internal team. 

You work on high-profile and highly visible clients/projects, working collaboratively with clients as well as functional consultants and technical team members to ensure the highest quality services are provided. You serve as motivational team member to ensure internal and external needs are met and customer satisfaction is achieved.

Responsibilities:  

• Provide technical tier 2-3 support to business clients

• Timely resolution or escalation of issues

• Respond to service requests

• Incident identification; logging, resolution, escalation

• Continual improvement of processes, including keeping the incidents database up-to-date

• Provide heightened support for new functionality or features

• Assists in planning and deployment of new technology

• Strengthen business relations with clients by providing professional and quality service

• Other duties may be assigned as needed

Qualifications

• ENTERPRISE SOFTWARE APPLICATION SUPPORT EXPERIENCE

• MUST BE STRONG IN SQL SCRIPTING 

• CLOUD SOLUTIONS AZURE OR AWS EXPERIENCE

• Network Operations 

• Deep technical knowledge of SQL

• Experience with IIS configuration and management

• Experience with Performance diagnostics and tuning

• Able to communicate English (verbal and written)

• Not a requirement but counts as a bonus if you have experience in one or more of the following

• Experience with Visualization services such as (VMware, Azure, HyperV)

• Experience with .NET application configuration (Web/App.config)

• Experience working with automation/integration and scripting (Powershell, Python ++)

Value traits: 

• Quick to learn new technologies and keen to stay up to date

• Motivated to achieve results and meet deadlines

• Shows pride in producing quality deliverables