Senior Associate - Ubank at WNS Global Services

Job Description
Role Purpose

• You will assist Ubank branch employees and customers with account queries. 

Job Objection

• To ensure adherence to all Call Centre service level agreements on a daily basis.
• To adhere to all Call Centre business processes.
• To provide effective and efficient customers solutions at all times
• Ensure communications, policies and procedures are adhered to.
• Comply with the effected laws and regulations.
• Running of campaigns and generate reports.
• Comply with Quality Controls in place.
• Capture all requests on system accurately.
• Identifying problems and provide proper assistance to customers.
• Familiarized on all product information and kept up to date
• Efficiently answer the telephonic queries and email queries
• Adherence to the Quality Assurance and coaching thereof

Qualifications

• Matric

Additional Information
Must be able to work the following operational hours:

• 24 hours, 7 days a week, 365 days a year between the hours of 24 hours, rotational shifts
• Public holidays and weekends