Latest Jobs at WNS Global Services

Job Description
Role Purpose

• You will assist Ubank branch employees and customers with account queries. 

Job Objection

• To ensure adherence to all Call Centre service level agreements on a daily basis.
• To adhere to all Call Centre business processes.
• To provide effective and efficient customers solutions at all times
• Ensure communications, policies and procedures are adhered to.
• Comply with the effected laws and regulations.
• Running of campaigns and generate reports.
• Comply with Quality Controls in place.
• Capture all requests on system accurately.
• Identifying problems and provide proper assistance to customers.
• Familiarized on all product information and kept up to date
• Efficiently answer the telephonic queries and email queries
• Adherence to the Quality Assurance and coaching thereof

Qualifications

• Matric

Additional Information
Must be able to work the following operational hours:

• 24 hours, 7 days a week, 365 days a year between the hours of 24 hours, rotational shifts
• Public holidays and weekends

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Job Description

• Inbound customer service in the telecommunications industry.

Job-Related Knowledge, Competencies & Skills Required
Essential

• Customer Care
• Numeracy
• Products
• Telephone Etiquette

Other Specific Requirements

• Products and Services Regulations
• Systems
• Policies and Procedures
• Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)

Transform

•  Strategic thinking and leading through change

Insight

•  Innovation, Analytical Thinking, Business Acumen & Industry Awareness

Core

•  Client Orientation, Delivery Orientation & Planning and Organizing

Engage

•  Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.

Qualifications

Essential

• A Matric/Grade 12 Certificate

Preferred

• A relevant tertiary qualification

Experience Required
Essential

• 6 months customer care as a call centre agent