Mobile Call Center Agent at WNS Global Services

Job Description

• Inbound customer service in the telecommunications industry.

Job-Related Knowledge, Competencies & Skills Required
Essential

• Customer Care
• Numeracy
• Products
• Telephone Etiquette

Other Specific Requirements

• Products and Services Regulations
• Systems
• Policies and Procedures
• Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)

Transform

•  Strategic thinking and leading through change

Insight

•  Innovation, Analytical Thinking, Business Acumen & Industry Awareness

Core

•  Client Orientation, Delivery Orientation & Planning and Organizing

Engage

•  Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.

Qualifications

Essential

• A Matric/Grade 12 Certificate

Preferred

• A relevant tertiary qualification

Experience Required
Essential

• 6 months customer care as a call centre agent