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  • Posted: Mar 30, 2021
    Deadline: Not specified
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    Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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    Mobile Call Center Agent

    Job Description

    • Inbound customer service in the telecommunications industry.

    Job-Related Knowledge, Competencies & Skills Required
    Essential

    • Customer Care
    • Numeracy
    • Products
    • Telephone Etiquette

    Other Specific Requirements

    • Products and Services Regulations
    • Systems
    • Policies and Procedures
    • Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)

    Transform

    •  Strategic thinking and leading through change

    Insight

    •  Innovation, Analytical Thinking, Business Acumen & Industry Awareness

    Core

    •  Client Orientation, Delivery Orientation & Planning and Organizing

    Engage

    •  Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.

    Qualifications

    Essential

    • A Matric/Grade 12 Certificate

    Preferred

    • A relevant tertiary qualification

    Experience Required
    Essential

    • 6 months customer care as a call centre agent

    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

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