Senior Business Manager - Key Accounts and Telesales at OLX Group

• This is a dual-focus leadership role that requires a proven sales leader to not only manage and drive a team of Customer Relationship Managers (CRMs) to hit targets but also to personally handle a portfolio of the company's most important, high-value Strategic Key Accounts.
• The core objective is to achieve and exceed sales revenue targets through effective team management, strong personal key account sales, and the consistent implementation of the P24 Sales Way (diagnostic selling process).

Key Responsibilities and Focus Areas
Team Leadership & Performance Management

• Goal: Achieve all team sales revenue targets.
• Methodology: Ensure the team uses the P24 Sales Way (diagnostic selling).
• Management: Conduct regular meetings for pipeline/projection review, manage under-performers monthly (with HR assistance), and run motivational/reward sessions.
• Compliance: Enforce daily activity recording and analysis against contact plans.

Strategic Key Account Management (Personal Sales)

• Goal: Achieve personal sales revenue targets.
• Focus: Managing a dedicated portfolio of high-value strategic accounts.
• Sales Approach: Apply the P24 Sales Way at an executive-level, focusing on upselling, retention, and building strategic relationships.
• Personally manage a portfolio of high-value Strategic Key Accounts.
• Achieve personal sales revenue targets while driving long-term account growth and retention.
• Build executive-level relationships with key decision-makers within strategic accounts.
• Apply the P24 Sales Way in complex, consultative sales engagements.
• Drive upselling, cross-selling, and repeat business opportunities.
• Identify revenue risks and growth opportunities within key accounts and take proactive action.

Administration & Reporting

• System Usage: Ensure full and compulsory usage of the interaction management system (CRM) for both self and team.
• Escalation: Resolve escalated client/CRM digital complaints/queries quickly (ideally within the same working day).
• Communication: Proactively report competitor activity and identify/flag risk customers to the Head of Sales.
• Ensure effective day-to-day running of sales operations through disciplined reporting and management oversight.
• Conduct regular performance, pipeline, and operational meetings with CRMs..
• Manage channel-specific costs in line with approved budgets.
• Ensure a working environment and culture that enables teams to operate effectively and efficiently.
• Develop and execute dynamic channel strategies aligned to Property 24  overall business goals, vision, and values.

Learning and Development

• Coaching: Actively coach and upskill the team by identifying and addressing learning gaps.
• Develop and execute dynamic channel strategies aligned to SAHL’s overall business goals, vision, and values.
• People Leadership, Coaching & Capability Development
• Attract, develop, and retain high-calibre sales and support talent.
• Oversee workforce planning, resourcing, capacitation, and skills development initiatives.
• Embed a strong coaching culture where individuals understand how their contributions align to Property 24  broader objectives.
• Actively coach and upskill teams by identifying performance and capability gaps.
• Manage underperformance through structured monthly reviews and improvement plans, in collaboration with HR where required.
• Demonstrate deep product knowledge, technical sales expertise, and strong interpersonal skills.
• Communicate clearly and consistently, providing regular feedback on performance and behaviour.
• Lead authentically by example, fostering trust, accountability, inclusivity, and diversity.

Risk Management, Governance & Compliance

• Ensure 100% adherence to company policies, procedures, and governance requirements.
• Proactively identify, assess, and mitigate risks within the sales  portfolio.
• Maintain strong, collaborative relationships with internal  teams to ensure efficient deal execution.
• Demonstrate ethical leadership in all engagements with clients, partners, and stakeholders.

Required Skills, Experience, and AttitudeExperience

• 5+ years of sales management/team leadership experience. 
• Proven experience in digital sales or strategic account management. 
• Minimum 2 years working with MS Excel and Google docs.

Core Skills

• Strong Analytical skills (for data/activity analysis). 
• Relationship building skills. 
• Strong verbal and written communication. 
• Organised and good time management.
• People/Leadership
• High EQ (Emotional Intelligence). 
• People-orientated (Coaching & Management). 
• Strategic thinker (for key accounts).

Attitude

• Focused on results (thrive on high performance). 
• Able to accept accountability. 
• Believe in healthy conflict. 
• Able to show commitment.

Education

• Minimum: Grade 12 (Senior Certificate). 
• Tertiary qualification is advantageous.