Senior Carer Supervisor - Shift Leader at Faircape Group

Operational Leadership Responsibilities

• Lead, supervise, motivate and manage the Carer Team, taking full accountability for team performance, operational efficiency and the delivery of exceptional resident care throughout each shift.
• Ensure care plans are accurately implemented, monitored and documented on the internal online system.
• Monitor compliance with company policies and procedures, ensuring adherence and reporting any non-compliance to the Carer Manager.
• Conduct probation assessments and ensure performance documentation is completed and submitted timeously.
• Address disciplinary issues by investigating incidents, reporting them to HR and issuing outcomes in accordance with company guidelines.
• Manage daily shift operations by ensuring appropriate staffing levels, responding to unexpected absences, arranging shift cover where required and proactively resolving operational issues to maintain continuity of care throughout each shift.
• Ensure staff are presentable and well groomed at all times, including adherence to the correct uniform standards.
• Coach, mentor and develop carers through regular training, direct observation, probation reviews and ongoing performance support, ensuring high clinical and operational standards are consistently maintained.
• Take charge during emergencies, ensuring carers respond promptly to call bells, panic buttons and urgent situations while coordinating an effective team response and maintaining resident safety.
  Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.
• Participate in the recruitment and onboarding of new carers, ensuring they meet facility standards.
  Ensure equipment allocated to staff is securely stored, checked and accounted for at the end of each shift. Additionally, ensure healthcare inventory supplies are accurately issued and maintained through regular inspections.

Essential Requirements

Applicants must have:

• Proven experience managing or supervising a team in a fast-paced operational environment.
• Demonstrated ability to successfully manage the day-to-day operations of a department or shift.
• Proven experience coaching, mentoring and developing team members.
• Experience managing staff performance, attendance, leave and day-to-day operational challenges.
• Good computer literacy, including the ability to confidently use digital systems and maintain accurate electronic records.
• Previous experience within a healthcare, frail care or retirement environment will be highly advantageous.

Skills and Attributes

• Exceptional leadership and people management skills.
• Strong operational and organisational ability.
• Confident decision-maker with excellent problem-solving skills.
• Excellent communication, interpersonal and conflict resolution skills.
• Professional, accountable and dependable.
• Calm under pressure with the ability to prioritise effectively.
• Adaptable, proactive and solutions-driven.
• Able to inspire, motivate and build high-performing teams.

Additional Requirements

• Clear health, criminal and credit records.
• Contactable, positive references.