Senior Clerk (Customer Liaison & Recep) - Durban at eThekwini Municipality

Job Purpose    

• Provider a clerical support function to the Cleansing and Solid Waste Unit in respect of Public
• Relations/ Marketing. 

Key Responsibility Areas    

• Attend to customer queries relating to services rendered and capture on the electronic system for actioning.
• Provide a reception service.
• Maintain and control stock levels of bin liners.
• Make follow up calls to customers to determine if queries have been resolved.
• Maintain a list of customer account transfers to and from different properties.

Competencies    

• Written Communication
• Oral Communication
• Attention to Detail
• Problem Solving
• Planning and Organising
• Use of Technology
• Data Processing & Analysis
• Interpersonal Relationships
• Communication
• Service Delivery Orientation
• Client Orientation and Customer Focus
• Action Orentation

Essential Requirements    

• Grade 12 (NQF Level 4) or equivalent.
• 1 Year relevant experience
• Computer Literacy.

Preferred Requirements    

• N/A.
• 2 Years relevant experience.