Senior Clerk at eThekwini Municipality

Key Responsibility Areas:

• Undertakes enquiry and counter duties to resolve customer queries and to ensure that the services provided are in accordance with policies and standards.
• Registers, terminates and transfers accounts via counter or telephones.
• Solves consumer queries and take responsibility to update the account details.
• Investigates all bad debts outstanding.
• Authorises re-connection orders for water and electricity services on receipt of full payment.
• Compiles daily statistics of all counter queries and telephone calls.
• Loads credit authorities for water and electricity via the credit authority system to recover outstanding debts.
• Undertakes data checking, data monitoring and data capturing in order to ensure that customer and account information is verified and correct.

Competencies:

• Problem Solving
• Organisational Awareness
• Ethics & Professionalism
• Use of Technology
• Data Processing & Analysis
• Interpersonal Relationships
• Service Delivery Orientation
• Communication
• Client Orientation & Customer Focus
• Cognitive Ability
• Resilience
• Learning Orientation

Qualifications
Essential Requirements:

• Grade 12 (NQF Level 4) or equivalent.
• 1 Year relevant experience.
• Computer Literacy.

Preferred Requirements:

• 2 Years relevant experience.