Senior Collections Clerk at Faircape Group

We Offer:

• Quarterly performance bonuses – Your results are rewarded.
• Competitive market-related salaries 
• Long service leave – We value and reward loyalty.
• Onsite Barista – Free coffee to keep you energised ☕
• Subsidised vending machine snacks – Quick, affordable treats on demand.
• Discounted internet (ISP) packages – Stay connected for less.
• Flexible working hours (06:30 – 18:30) – Find your ideal work-life balance.
• Subsidised parking – Hassle-free commuting.

Key Responsibilities

• Managing the Full Collections Cycle – From issuing statements and reminders, to negotiating payment terms and securing settlements.
• High-Volume Account Management – Overseeing 150–250 active debtor accounts daily with precision and efficiency.
• Proactive Payment Chasing – Calling, emailing, and following up with overdue accounts to secure prompt payment.
• Relationship Building – Creating a professional rapport with clients to encourage on-time payment and future compliance.
• Negotiating Settlements – Structuring repayment arrangements that reduce overdue balances without compromising company policy.
• Account Maintenance – Updating debtor profiles with accurate contact details, payment notes, and dispute logs.
• Dispute Resolution – Investigating and resolving any account queries that delay payment.
• Legal & Bad Debt Handovers – Preparing documentation for external collection agencies when required.
• Performance Reporting – Producing accurate debtor ageing and collection performance reports for management review.
• Compliance & Confidentiality – Ensuring all collections are carried out in line with company policies and regulatory requirements.

Requirements

Qualifications:

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge:

• Proven experience in a similar collections or debt recovery role.
• Experience in Xero (advantageous).
• Must have advance knowledge of Excel

Skills & Attributes:

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Excellent negotiation and problem-solving skills when dealing with overdue accounts or billing disputes.
• Strong understanding of reconciliation processes and resolving discrepancies efficiently.
• Ability to analyse debtor age analysis reports and implement effective collection strategies.
• Strong customer service orientation with the ability to maintain professional client relationships while securing payments.
• Ability to work independently and as part of a team to meet financial targets.
• Exceptional attention to detail and organisational skills to manage multiple accounts and priorities.
• Clear communication skills, both verbal and written, for liaising with clients and internal stakeholders.
• Resilience and persistence when following up on outstanding payments.