Senior CRM Consultant at Decision Inc.

Senior CRM Consultant

Decision Inc. is a management and technology consulting organization. The Company’s foundation is built in technology; however, what makes us unique is our understanding of how to unleash the potential locked in our clients’ business and their people. We help companies to run better, grow faster and change what they do.
We represent the following leading global technology brands and are experts in the implementation, support and execution of technologies such as SAP, QlikView, Microsoft, Alteryx and Adaptive Insights and Automation Anywhere

What Will You Do?

Key Responsibility:

• You'll have responsibility for a number of projects, delivering solutions to customers who are globally successful.
• Be able to work in both the functional and technical aspects of a consulting role. In technical terms you'll do coding, configurations and use Custom Workflows.
• You'll spend time managing stakeholders, facilitate workshops and work in teams to deliver solutions to the customers.
• Demonstrate analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options and scoping/estimates for solution implementations
• Facilitate in pre-sales and sales activities.
• Drive / Participate in client workshops to demonstrate product capabilities
• Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards
• Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique
• Support the development of test scenarios / scripts and coordinate / drive client solution testing
• Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery
• Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions
• Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues
• Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on continuous improvement
• Foster client relationships and engage with Microsoft and client stakeholders to drive solution success

Who Do You Need to Be?

• Experience of Microsoft Dynamics 365 Customer Engagement (CRM) implementations.
• Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications and a desire to develop various relevant skills and capabilities.
• 7+ years of consulting experience.
• Microsoft Dynamics 365 Customer Engagement (CRM) experience
• Large scale Microsoft Dynamics 365 implementation experience
• Architecture and design experience
• Technical skillset including C# .NET, CRM Plugin Development, Custom workflows (Desirable) + Power Automate (Flow)
• Experience working on Full life cycle projects

Advantageous

• IT Degree (Bcom/BSc/Btech) or similar
• Business Analysis courses or certifications
• Project Management or Administration experience
• Experience with Microsoft tools such as Visio
• Experience in Low/no code development and automation platforms such as Nintex, Power Apps, Automation Anywhere etc.