Senior Customer Relations Officer at ADvTECH

PRIMARY PURPOSE OF THIS JOB:

The Senior Customer Relations Officer is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback mechanisms and driving continuous improvement in student satisfaction and outcomes.

KEY RESULT AREAS:

• Student Engagement (Customer Nurturing) 
• Student Relationship support 
• Student Feedback and Complaint handling 
• Student Communication and Updates 
• Student Experience (Customer Nurturing) 
• Student Onboarding and Orientation 
• Customer Contact and Touchpoint co-ordination
• Student Employability (Customer Nurturing) 
• On Campus Employment Preparedness Facilitation
• Facilitation Industry Collaboration and Partnerships 
• Continuous Skills Development 

QUALIFICATION REQUIREMENTS:

• Relevant qualification (e.g.  Diploma /Certificate/ Degree in Business admin or related field).

EXPERIENCE REQUIREMENT:

• Minimum of 3 years experience in customer success, customer service, recruitment and placement or a related role, preferably in an educational setting.
• Proven track record of managing and administering customer success/service/engagement programmes.

SKILLS REQUIREMENT:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent organisational skills.
• Conceptual thinking.
• Well-developed negotiation skills.
• Presentation skills.
• Good relationship building skills.