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Initiate International is a team of specialist recruitment consultants who share a passion for recruitment. We ascribe to a more modern approach to recruitment where we, our clients and candidates form one team. It's through working as a team that we are able to identify a perfect match for both clients and candidates. Exceptional service and quality deliver...
The Senior Customer Success Manager in Cape Town will be responsible to delivering customer success excellence for their own few clients – however, where you would focus; and what sets you apart of the others is your years of experience on the frontline delighting clients. You are hell-bent on performing to a best Standard Operating Procedure (SOP) always. It’s how you ensure excellence of delivery, consistently. You’re also passionate about maintaining the currency these SOPs (especially as the business evolves) and an adherence to them.
Being masterful at building (client) trust, you assist your team delivering results to their clients. Your ability to foreshadow, “hold safe” and manage all clients’ expectations is your superpower. Your job is to create safety for our business by ensuring delivery to clients of your team, and mitigate any roadblock they might face along the way. Delivery of results is what counts, and by meeting these expectations of clients you create consistency & predictability. Pro-activity wins here.
Requirements for this Senior Customer Success Manager job in Cape Town:
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