Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 16, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Initiate International is a team of specialist recruitment consultants who share a passion for recruitment. We ascribe to a more modern approach to recruitment where we, our clients and candidates form one team. It's through working as a team that we are able to identify a perfect match for both clients and candidates. Exceptional service and quality deliver...
    Read more about this company

     

    Senior Customer Success Manager

    The Senior Customer Success Manager in Cape Town will be responsible to delivering customer success excellence for their own few clients – however, where you would focus; and what sets you apart of the others is your years of experience on the frontline delighting clients. You are hell-bent on performing to a best Standard Operating Procedure (SOP) always. It’s how you ensure excellence of delivery, consistently. You’re also passionate about maintaining the currency these SOPs (especially as the business evolves) and an adherence to them.

    Being masterful at building (client) trust, you assist your team delivering results to their clients. Your ability to foreshadow, “hold safe” and manage all clients’ expectations is your superpower. Your job is to create safety for our business by ensuring delivery to clients of your team, and mitigate any roadblock they might face along the way. Delivery of results is what counts, and by meeting these expectations of clients you create consistency & predictability. Pro-activity wins here.

    Requirements for this Senior Customer Success Manager job in Cape Town:

    • ±3-5 years of work experience in B2B Customer Success
    • Strong handle of structures, customer success & process/project management
    • Deep interest in business
    • Active commitment to customer success
    • Eager to build experiences that delight stakeholders
    • Great with people & understanding of needs (i.e.: good and reading between lines – and at understanding what needs to be done)
    • Understand the power of automation & templatization for acceleration / scale
    • Excellent communicator – written & verbal. (points awarded for an appreciation with marketing messaging)
    • Good record of delivery with small teams
    • A healthily addiction to order & driving “to do” lists
    • Tenacious & hungry to get things out on the other side
    • Points awarded for people who operate to an Agile methodology

    Method of Application

    Interested and qualified? Go to Initiate International on za.talent.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Initiate International Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail