Senior Design Service Lead at Nedbank

Job Responsibilities

• Inform and evolve definition of subject matter capability                                                      
• Ensure all stakeholder needs are met and understood through regular engagement
• Build and maintain effective stakeholder relationships and establish credibility
• Ensure work outputs are timely and of the highest quality and in align to standards of best practice
• Measure and monitor progress and quality of practitioners and users of the outputs for service design and experience design
• Engage subject matter practitioners in continuous learning, practical application initiatives on an ongoing basis
• Prepare documentation and complete administrative tasks required 
• Ensure appropriate change management takes place
• Manage performance of staff by implementing performance agreements, 
• Tailor development needs as identified to ensure that business unit stays abreast in service and experience design and related fields of expertise and deliver on the expectations from stakeholders
• Support the achievement of the  business strategy, objectives and values 
• Stay abreast of developments in field of expertise  
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities 
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Design, Process Engineering, Marketing                            

Preferred Certifications

• Various Nedbank CCD Masterclass/Meetup certifications; Agile Bootcamp etc…                            

Minimum Experience Level

• 6+ years experience in a leadership position in Design , Customer Experience or Architecture
• Experience in working with or in cross functional teams touching on at least three disciplines Design, Tech, Data, Business Marketing/Segment, Business Analyses and or Process Engineering Management

Types of Exposures

• Managing a team of people 
• Working with clients to solve client problems
• Coaching and mentoring others
• Providing constructive feedback to employees
• Communicating job requirements and performance standards to others
• Conducting performance feedback meeting
• Participating in recruiting and staffing
• Facilitation of workshops 
• Conflict management 
• Solution leadership 
• Continuous improvement 
• Collaboration & Co-Creation
•  Supporting other teams