Senior Engineer Infield Hardware at MultiChoice

Purpose of the Position:

• To implement and manage the end-to-end infield decoder returns and repair path for decoders deployed in South Africa
• To be a technical point of contact for internal technology teams, hardware and repair vendors during the investigation of infield device hardware issues

Key Performance Objective

Operational delivery

• Collaborate with and manage infield device repair vendors and repair processes to ensure adherence to agreed SLAs.
• Provide troubleshooting and technical investigation of infield hardware issues reported on devices deployed in South Africa.
• Collaborate with device hardware manufacturers in the detailed technical investigation of infield device issues.
• Provide input into product roadmaps and design on Infield device hardware issues for resolution in future devices.
• Monitor availability of repaired device stock to ensure that customer walk-in centers, agencies and internal special projects have sufficient device stock to service requirements.
• Be a technical point of contact for advice during device EOL (End of Life) planning.
• Provide technical support to infield device screening team located at Decoder Centre
• Manage Beyond Economical Repair process and certify BER devices.
• Support device disposal process for BER devices.
• Coordinate the new software release process to repair agents and walk-in centers.
• Provide technical support to Customer Group on Device return and repairs processes.
• Consulting role to Decoder Centre and Infield Hardware Manager.
• Retrieve and consolidate repair data into a central database. Provide trend analysis reporting.
• Support on device configuration files for CPU and smartcard updates.
• Source and archive device specification documentation for new products.
• Implement and test Engineering changes at repair centers.

Research & Reporting

• Compile reports on troubleshooting/Investigations conducted.
• Research best repair practices and ensure it is implemented to improve efficiencies and cost effectiveness

Qualifications

• Bachelor’s degree in Engineering

Experience

• Minimum 6 to 8 years experience in decoder hardware development and/or support
• Experience in the Video entertainment business model with regards to faulty returns and repairs
• Experience in conducting Production research and recommendations documents
• Thorough knowledge of decoders & peripherals, home networking, installations, and interconnectivity
• Understanding of consumer electronics and home networking trends
• Electronics light current knowledge
• DVB and associated transmission standards
• Pay TV industry, specifically MCA broadcasting, broadcast infrastructure & value chain
• PC literacy: High level of competency in Word, Excel, PowerPoint & Outlook
• Report writing
• SAP material management
• Applicable Regulatory knowledge
• Applicable contracts
• Supervising of 3rd party vendors or service providers

Technical Competencies (List the key technical competencies)

• Document Management and Archiving
• Corporate governance
• Contracts Management
• Researching