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MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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Purpose of the Position
As a Senior Project Manager at Showmax, your primary responsibility is to lead and oversee the successful execution of strategic initiatives and projects within our dynamic and innovative environment. You will be instrumental in driving cross-functional collaboration, managing project timelines, budgets, and resources effectively. Your role involves ensuring the seamless delivery of projects that contribute to the growth and success of Showmax as a leading African streaming platform. By providing leadership in project management methodologies, you will play a pivotal role in shaping the future of entertainment delivery, contributing to the Showmax's mission to use the power of entertainment to enrich lives.
Key Performance Objectives
Project Management
- Develop project charters to establish clear project objectives and scope.
- Coordinate and lead weekly project meetings to facilitate communication and progress tracking.
- Update and disseminate comprehensive weekly project progress reports, including meeting minutes and action logs.
- Monitor project deliverables and implement corrective actions as necessary to ensure alignment with project goals.
- Manage project risks and issues, implementing strategies to mitigate potential challenges.
- Maintain meticulous control over scope changes, ensuring the business case is updated and obtaining necessary customer signoffs.
- Chair various project/programme meetings, preparing essential documents such as minutes and reports for SteerCo, Weekly Status & Stakeholder meetings, and Daily Stand-ups.
- Direct and motivate project/programme teams to ensure the successful delivery of project scope within established time, cost, and quality parameters.
- Regularly update project plans to reflect evolving project requirements and timelines.
- Escalate issues to project sponsors, technical leads, and other relevant stakeholders in a timely manner.
- Update, submit, and manage change registers and change controls to track modifications to the project scope.
- Manage overall project scope, schedules, deliverables, communications, and risks while ensuring compliance with quality standards and adherence to relevant methodologies and templates.
- Monitor key interdependencies and complexities, communicating them effectively across the business.
- Oversee the registration, administration, and execution of projects in alignment with company objectives.
- Provide comprehensive project documentation for all projects, ensuring transparency and accessibility of information.
- Ensure projects are delivered in accordance with the Project Management Methodology, project standards, and business strategy, meeting the specified business requirements.
- Provide necessary support to the Programme Manager and Head of PMO as required.
Financial Management, Monitoring and Reporting (Where necessary as not all Projects carry budget)
- Take ownership of and maintain the project budget, ensuring accuracy and adherence to financial guidelines.
- Develop comprehensive financial plans and forecasts to guide project budgeting and resource allocation.
- Optimize costs to ensure that project delivery remains within the defined budgetary constraints.
- Manage procurement processes, including obtaining quotes, placing orders for required equipment/services, and ensuring timely payment of invoices for projects.
- Facilitate the monitoring and budget reporting across various projects to ensure financial transparency and accountability.
- Manage comprehensive reporting initiatives across projects, ensuring accurate and timely dissemination of financial information.
- Provide financial oversight and contribute to budget planning for VE (Value Engineering) projects.
- Monitor and manage expenditure, ensuring that all financial targets are met, and address any instances where budgets and expenditures exceed agreed-upon tolerances across projects/programmes.
- Contribute to the definition and implementation of effective financial controls and decision-making processes.
- Analyze actual expenditure, explain variances, and provide advice on available budget options.
- Assist in the definition and operation of effective financial control and decision-making mechanisms.
Qualifications
- A Post graduate Degree in Business Management, Project Management, or Information Technology
- Project Management qualifications (Preferred)
- Agile Certification/Qualifications will be an advantage.
Experience
- A minimum of 8 -10 years project management
- Broadcast industry experience
- Knowledge of the OTT/VOD/SVOD environment
- Intermediate understanding of systems design and solution architecture
Technical Competencies
- Project Management methodology (PMBOK/Prince2/Agile)
- Budget Development & Management
- Planning and scheduling (MS Projects or similar)
- Risk and Issue assessment and management
- Industry trends
- Business Acumen
- Relevant software and systems knowledge
- Information Technology concepts
- Stakeholder Management
- Communication Strategies
- Governance and Controls
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Purpose of the Position
- To lead Campaign reporting and analysis, through performance analysis in order to enable conception, execution and measurement of campaigns across the customer life cycle.
- To lead in planning and forecasting of campaigns and offers.
- Support operations and empower decision-making through subscriber analysis, business cases, and financial analysis.
Key Performance Objectives Tasks
Operational delivery
- Perform extensive analysis to uncover potential ARPU uplift opportunities on subscriber cohorts for bespoke targeting and treatment.
- Forecast subscriber volumes and review monthly revenue numbers with management.
- Drive and report on return on investment of retention initiatives.
- Conduct monthly analysis of campaign performance and determine the best approach to deliver on key business objectives, ways to improve customer activity, increase reconnections and improve overall financial performance.
- Effectively identify the value of analytics within the CVM context and serve as an analytics translator to ensure realisation of value from the analytics initiatives.
- Deliver predictive and recommendation models for CVM using the latest Big Data and ML tools partnering with MultiChoice CII and EBS teams within the broader cross-functional and agile company data squad.
- Conduct ad-hoc deep dives to provide insights on performance and enable decision making.
- Evolve the capability and impact of CVM through the delivery of campaign analytics and reporting for CVM initiatives.
- Drive analytics solutions automation to build efficiencies.
- Champion a 'test, learn and iterate' culture to ensure timely execution of analytical solutions.
- Build and manage micro-segmentation for CVM inbound to enable better targeting and conversion improvements.
- Work closely with commercial and segment teams to enable advanced base management through the delivery of prescriptive and or predictive insights and identify subscriber cohorts within the company base, thus enabling bespoke solutioning for the subscriber base to improve performance.
- Unlock customer insights for the broader base management teams as a custodian of customer insights to support broader strategic initiatives within CVM and the Customer Group.
- Stakeholder ManagementBuild and manage strong relationships with internal stakeholders at all levels, to ensure mutually beneficial interaction, in an effort to meet strategic objectives.
- Provide leadership with relevant reports and insights which will inform business decisions.
- Ensure all business/customer requirements are planned for to ensure optimal customer experiences for both internal and external customers.
People Management
- Oversee the activities of the related CII teams.
- Develop a high performing team by embedding formal performance management process and informal coaching.
- Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
- When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
- Resolve grievances raised by team members and escalate only if required.
- Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
- Motivate team members and ensure that their efforts are recognised.
Qualifications
Experience
- A minimum of 5-10 years in marketing, campaign management or relevant experience
- A minimum of 5 years of customer value management experience
- 5+ years management experience
- 8-10 years working experience
- Degree in finance, accounting or computer science
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Operatinal output
- Perform analysis to uncover potential ARPU uplift opportunities on subscriber cohorts for bespoke targeting and treatment.
- Work closely with the Customer Engagement team to unlock customer insights to support broader strategic initiatives.
- Conduct ad-hoc deep dives to provide insights on performance and enable decision making.
- Track and report effectively to senior management on all CVM campaigns and activities
- Develop and maintain end-to-end financial models to manage the lifecycle of CVM commercial activities.
- Provide analytics solutions to business to help maximize profit on Offers and Campaigns.
- Develop data-driven business case propositions for campaigns and offers and present to management.
- Develop and maintain forecasting models to support strategic and operational offer management.
- Provide innovative ways to support the implementation and effective execution of the customer value and retention strategies
- Collate all applicable data and information relating to CVM activities, and prepare all pertinent analytics and operational insights
- Provide continual operational enhancements based on historical performance, forecasts, test cases, POC results, etc.
- Implement practical strategies for continual analytical improvement, to deepen understanding of customer behaviour and improve efficiency of CVM activities
Qualifications
- Degree in Quantitative field (Finance, Mathematics, Statistics, Accounting, Computer Science, Engineering, Finance or Similar)
- Post Grad Advantageous (preferably in Computer Science, Mathematics, Statistics, Engineering, Finance or Similar)
Experience
- A minimum of 5-8 years of relevant experience guiding commercial operations through rigorous data-driven methods
- Analytical, financial, and business strategy skills
- Experience in end-to-end management, forecasting, and financial modelling of CVM commercial activities
- Able to clearly communicate findings, verbally and visually
- Able to work with large datasets in Excel, Python, SQL, etc.
- Experience with continuous measurement and evaluation of all commercial activities with feedback to business strategy
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Purpose of the Position:
Responsible for all DMS Financial reporting, accuracy of management reports, budgets and forecasts, and financial planning for this segment. Support the business unit in analysing and improving financial results
Key Performance Objectives
Perform Financial Planning and Analysis
- Taking overall accountability for the finance management of the DStv Media Sales (Pty) Ltd
- Provide guidance and facilitate the target setting, budget and forecast processes for assigned divisions and/or regions and ensure it aligns with MCG objectives
- Present and provide final budgets/forecasts to MultiChoice SA executive team
- Attend business partner management meetings to present finance results
- Review and submit consolidated 24-month Treasury cash flow forecasts
- Review and submit consolidated 24-month rolling forecasts of the Income Statement, Balance Sheet and Cash flow statement
- Proactively partner with the business to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented
- Provide meaningful ad hoc financial analysis as required
- Attend monthly finance meetings for results review
- Policy compliance custodian for the division
Business partnering requirements
- Support the business from a finance perspective and specific company initiatives;
- Cost and cash flow control on various projects
- Accountability for and management of strategic finance projects as determined by the Head of Finance, including optimization of internal finance process to achieve efficient and effective processes and internal control.
- Ad hoc projects that arise on a continuing basis
- Conduct business studies on past, future and comparative performance and develop forecast models
- Return on investment calculations/advice on investment decisions
- Financial project management
- Identification and reporting on ad revenue redistribution to M-Net, SuperSport, MultiChoice and Connected Video
Finance Support and General Accounting operations and External Reporting
- Responsible for the notes and commentary to External Reporting and Statutory Financials
- Responsible for managing AFS preparation by external consultants and review of AFS before sign off by leadership
- Responsible for preparing the BEE Consolidated scorecard for legal entities
- Responsible for preparing information that will be sent to the Regulators
- Consult with the Shared Services Central Accounting team to prepare and assist with internal and statutory audits
- Responsible for ensuring the accounting records correctly reflect the results of the business unit’s financial performance, IS, BS & CF
- Adhere to reporting deadlines including month end; forecasts; budgets; half-year and year-end
- Review/prepare schedules reports for half-year and full-year audits/packs
- Review related month-end calculations as well as entries for accruals and provisions
- Review monthly tax schedules for accuracy and completeness
- Initiation and approval of SGA expenses to confirm validity and availability of budget
People management
- Oversee the activities of the team to ensure effective delivery of business outcomes
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
- When required, initiate disciplinary processes for team members calling on support from Human Capital when required
- Resolve grievances raised by team members and escalate only if required
- Develop a high performing team by embedding formal performance management process using I-perform system and informal coaching. Encourage frequent knowledge sharing between team members
- Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
- Motivate team members and ensure that their efforts are recognised.
Qualifications
Experience / Skills
- Has minimum 8 years of experience post qualification
- Sound knowledge of IFRS; transfer pricing and withholding tax
- Experience managing a minimum of 2 people
- Hands-on experience with financial and statistical software
- Experience working with teams in Africa will be an advantage
Technical Competencies
- Advanced Excel skills (creating spreadsheets and using advanced formulas)
- Familiarity with finance databases
- Excellent analytical skills
- Ability to present financial data using detailed reports and charts
- Demonstrable strategic thinking skills
- Confidentiality in handling sensitive financial information
- Good communication, presentation skills;
- A team player is cooperative;
- Is a coach for his team, people manager;
- Structured, agile, results oriented, customer focused;
- Acts with integrity and fairness and high standards of accountability;
- SAP system experience;
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Purpose of the Position
The CVM Senior Specialist CVM Outbound is responsible for overseeing and managing the day-to-day operations of the Customer Value Management Outbound call center. This role involves leading a team of customer service representatives, ensuring excellent customer service delivery, and achieving key performance indicators (KPIs) related to customer retention, upselling, and cross-selling.
Key Performance Objectives Tasks
Campaign Planning and Management
- Oversee the campaign management process for all CVM Outbound campaigns from defining campaign KPIs, designing campaign processes, briefing it to vendors, ensuring execution and reporting on overall performance.
- Foster knowledge management by aligning the campaign management process with CVM planning and execution requirements.
- Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met.
- Monitor and assess campaign effectiveness and identify ways to improve activities.
Analytics, Reporting and Budgeting
- Prepare regular reports on call center performance and present findings to senior management.
- Utilise data-driven insights to make informed decisions and improvements.
- Work with the Centre of Intelligence and Insights (CII) to provide in-depth and regular analysis of campaigns.
- Analyse and identify trends and gaps, recommend appropriate action to proactively leverage on opportunities and/or mitigate risk as well as enhance the effectiveness of engagement activities.
People Management
- Lead, mentor, and coach a team of customer service representatives.
- Set performance goals and provide regular feedback to team members.
- Monitor and manage work schedules to ensure adequate coverage.
- Supervise the activities of direct reports.
- Develop a high performing team by embedding formal performance management process and informal coaching.
- Encourage frequent knowledge sharing between team members.
- Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
- When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
- Resolve grievances raised by team members and escalate only if required.
- Address poor performance of any team member through the formal Performance Improvement Programme and ensure that continued poor performance is appropriately dealt with.
- Motivate team members and ensure that their efforts are recognised.
Qualifications Essential
- Degree in Marketing, Business or related field
- Post Graduate Degree in Marketing, Business or related field is advantageous
Experience
- A minimum of 5-8 years in call centre management experience or similar
- A minimum of 3 years of customer value management experience
- 2+ years of management experience
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Purpose of the Position:
- To implement and manage the end-to-end infield decoder returns and repair path for decoders deployed in South Africa
- To be a technical point of contact for internal technology teams, hardware and repair vendors during the investigation of infield device hardware issues
Key Performance Objective
Operational delivery
- Collaborate with and manage infield device repair vendors and repair processes to ensure adherence to agreed SLAs.
- Provide troubleshooting and technical investigation of infield hardware issues reported on devices deployed in South Africa.
- Collaborate with device hardware manufacturers in the detailed technical investigation of infield device issues.
- Provide input into product roadmaps and design on Infield device hardware issues for resolution in future devices.
- Monitor availability of repaired device stock to ensure that customer walk-in centers, agencies and internal special projects have sufficient device stock to service requirements.
- Be a technical point of contact for advice during device EOL (End of Life) planning.
- Provide technical support to infield device screening team located at Decoder Centre
- Manage Beyond Economical Repair process and certify BER devices.
- Support device disposal process for BER devices.
- Coordinate the new software release process to repair agents and walk-in centers.
- Provide technical support to Customer Group on Device return and repairs processes.
- Consulting role to Decoder Centre and Infield Hardware Manager.
- Retrieve and consolidate repair data into a central database. Provide trend analysis reporting.
- Support on device configuration files for CPU and smartcard updates.
- Source and archive device specification documentation for new products.
- Implement and test Engineering changes at repair centers.
Research & Reporting
- Compile reports on troubleshooting/Investigations conducted.
- Research best repair practices and ensure it is implemented to improve efficiencies and cost effectiveness
Qualifications
- Bachelor’s degree in Engineering
Experience
- Minimum 6 to 8 years experience in decoder hardware development and/or support
- Experience in the Video entertainment business model with regards to faulty returns and repairs
- Experience in conducting Production research and recommendations documents
- Thorough knowledge of decoders & peripherals, home networking, installations, and interconnectivity
- Understanding of consumer electronics and home networking trends
- Electronics light current knowledge
- DVB and associated transmission standards
- Pay TV industry, specifically MCA broadcasting, broadcast infrastructure & value chain
- PC literacy: High level of competency in Word, Excel, PowerPoint & Outlook
- Report writing
- SAP material management
- Applicable Regulatory knowledge
- Applicable contracts
- Supervising of 3rd party vendors or service providers
Technical Competencies (List the key technical competencies)
- Document Management and Archiving
- Corporate governance
- Contracts Management
- Researching
Method of Application
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