MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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Senior Specialist Customer Value Management (CVM) Campaign and Offer Management
Perform analysis to uncover potential ARPU uplift opportunities on subscriber cohorts for bespoke targeting and treatment.
Work closely with the Customer Engagement team to unlock customer insights to support broader strategic initiatives.
Conduct ad-hoc deep dives to provide insights on performance and enable decision making.
Track and report effectively to senior management on all CVM campaigns and activities
Develop and maintain end-to-end financial models to manage the lifecycle of CVM commercial activities.
Provide analytics solutions to business to help maximize profit on Offers and Campaigns.
Develop data-driven business case propositions for campaigns and offers and present to management.
Develop and maintain forecasting models to support strategic and operational offer management.
Provide innovative ways to support the implementation and effective execution of the customer value and retention strategies
Collate all applicable data and information relating to CVM activities, and prepare all pertinent analytics and operational insights
Provide continual operational enhancements based on historical performance, forecasts, test cases, POC results, etc.
Implement practical strategies for continual analytical improvement, to deepen understanding of customer behaviour and improve efficiency of CVM activities
Qualifications
Degree in Quantitative field (Finance, Mathematics, Statistics, Accounting, Computer Science, Engineering, Finance or Similar)
Post Grad Advantageous (preferably in Computer Science, Mathematics, Statistics, Engineering, Finance or Similar)
Experience
A minimum of 5-8 years of relevant experience guiding commercial operations through rigorous data-driven methods
Analytical, financial, and business strategy skills
Experience in end-to-end management, forecasting, and financial modelling of CVM commercial activities
Able to clearly communicate findings, verbally and visually
Able to work with large datasets in Excel, Python, SQL, etc.
Experience with continuous measurement and evaluation of all commercial activities with feedback to business strategy
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