Senior Forensic Investigator at Blue Label Telecoms

Job Purpose

The role of the Senior Forensic Investigator is to perform a management role in minimizing the impact of financial crime and misconduct through timeous high quality investigative interventions. This would include protecting Blue Label Telecoms assets and interests from acts of financial crime and misconduct including mitigating present exposures. Providing a first-class forensic investigatory service to stakeholders within Blue Label – SA Distribution. Consequence management of person(s) who have committed acts of financial crime or dishonesty against the Blue Label (Internal and External).

RESPONSIBILITIES

Fraud/Financial Crime Investigation

• Investigate cases of suspected fraud or financial crime
• Identify lines of enquiry, and gather and retain information and physical or electronic evidence to support criminal investigation and/or legal action, engaging specialist investigators or subject-matter experts where necessary
• Review the evidence gathered and recommend appropriate action to the organization
• Performing Financial Crime Investigations both internal and external
• Appropriately plan and scope the abovementioned investigations to ensure adequate investigatory focus
• Appropriately control, secure and reference evidence acquired during forensic investigations
• Perform information and admission seeking interviews of Blue Label personnel and other parties (where required)

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager

Solutions Analysis

• Analyze specific problems and issues to find the best solutions

Recommendations

• Draft for review and present Executive Summary and Factual Finding report feedback to senior internal stakeholders
• Present, where required, evidence in disciplinary enquiry, civil court and/or criminal court based on factual findings reports from investigations
• Adopt, where appropriate, a litigation support role in respect of investigations in which Blue Label wishes to adopt legal proceedings
• Implement and maintain Forensic Investigation standards in accordance with best practice
• Providing oversight of investigations and expenditure relating to external forensic consultancy service providers
• Identify control weaknesses during investigations and make recommendations to mitigate
• Perform post fraud control reviews to identify the weaknesses in the control environment which led to/facilitated the financial crime or misconduct to ensure timeous implementation of control recommendations

Internal Client Relationship Management

• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans

Stakeholder Engagement

• Build and maintain credible relationships with internal and external stakeholders ensuring their issues, objectives and priorities are reflected in the agreed solution
• Stakeholders include various business units within Blue Label Telecoms, Law Enforcement, Justice department as well as other external parties who can provide support during investigations
• Responsible for effective internal and external stakeholder management
• Perform fraud awareness and fraud prevention/detection presentations to key stakeholders as and when required
• Engage with stakeholders and manage stakeholder expectations in terms of investigatory processes

Personal Capability Building

• Embrace the vision and values of Blue Label Telecoms and demonstrate the values through interaction with team and stakeholders, to achieve goals and objectives
• Identify training courses and career progression opportunities for self with input from management, to improve personal capability and to stay abreast of developments in field of expertise
• Share knowledge of trends and identified fraud risks with team and stakeholders so that relevant up – skilling takes place
• Provide input, support, and recommend development of new and/or enhanced processes that will improve our forensic service offerings

Requirements

Behavioural Competencies

• Manages Complexity
• Optimizes Work Processes
• Communicates Effectively
• Collaborates
• Ensures Accountability
• Balances Stakeholders
• Situational Adaptability

Skills

• Verbal Communication
• Data Collection and Analysis
• Action Planning
• Computer Skills
• Compliance Management
• Data Control
• Planning and Organizing
• Policy and Regulation
• Risk Management
• Analyse Alternatives and Recommend Solutions
• Analyse Current State/AS-IS State
• Business Case Contribution
• Claims Handling
• Claims Notification and Investigation
• Customer-Focused Approach
• Define Future State/TO-BE State
• Analysis skills
• Health and Safety
• In-Depth Questioning
• Information Management
• Perform Gap Analysis
• Analysis skills
• Policy and procedures
• Questions Strategically

Education

• Bachelor's degree, preferably criminal justice focused or equivalent forensic investigative bachelor’s degree
• Membership to the Association of Certified Fraud Examiners (ACFE) or similar preferred

Experience

• Minimum 10 years relevant forensic investigative experience in the execution of complex, detailed, and confidential investigations, including forensic investigations criminal and/ or civil investigations