Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.
Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in ...
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The Senior Functional Consultant will play a pivotal role in bridging the gap between business needs and the POS solution. You will work closely with architects, business stakeholders, partners, third parties and internal I&T teams to gather, document, and analyse business requirements. This role also involves analysing business processes, identifying opportunities for improvement, and implementing I&T solutions that enhance efficiency and customer satisfaction.
Minimum requirements
Degree in systems or business-related studies
Professional certifications such as CBAP (Certified Business Analysis Professional) - advantageous
5 to 10 years experience as a Business Analyst in the retail industry
Experience with data analysis and reporting tools
Proven experience in requirement gathering, business process analysis, and project management
Strong understanding of retail operations and I&T systems, preferably the VBS point-of-sale
Proficiency in using business analysis tools and techniques, knowledge of Jira advantageous
Ability to work effectively with cross-functional teams
Knowledge of Waterfall, Agile, and Scrum methodologies is a plus
Competencies
Analytical Thinking: Ability to analyse complex business problems and develop effective solutions
Communication: Strong verbal and written communication skills to convey technical information to non-technical stakeholders
Excellent interpersonal skills
Collaboration: Ability to work collaboratively with diverse teams and stakeholders
Adaptability: Ability to adapt to changing business needs and priorities
Attention to Detail: Strong attention to detail and commitment to delivering high-quality work
Prioritisation: Ability to prioritise workload effectively to meet deadlines and manage multiple tasks simultaneously
Administrative: Keep internal systems and documentation relevant and up to date with the latest developments
Strong problem-solving and analytical skills
Collaborate with business stakeholders to gather and document requirements for I&T projects
Conduct thorough analysis of business processes to identify areas for improvement
Develop detailed solution proposals and business requirement documents
Work closely with I&T teams to design, develop, and implement POS solutions
Lead and facilitate meetings and workshops with cross-functional teams
Conduct gap analysis and utilise system knowledge to address business needs
Ensure that solutions align with business goals and objectives
Provide support during the implementation and post-implementation phases of projects
Perform data analysis to support business decisions and identify trends
Create and maintain comprehensive documentation of business processes and I&T systems
Gather relevant information on practices in the retail industry, understand business strategy, and use this information to promote strategic and beneficial changes across the organisation
Mentor and guide junior business analysts within the team
Integration with 3rd parties and knowledge of SOAP, REST, XML, and SQL advantageous
Root cause analysis, investigation, support, and resolution of support incidents escalated from 2nd or 3rd line support
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