Senior HR Generalist - Kruger Park at MORE Family Collection

KEY FOCUS AREAS

HR Management

• To meet with the General Manager as required and update on property operations.
• Attend meetings with the MORE HR team as required.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the management personnel of the property is up to the MORE standard, ensuring a streamlined and effective management structure in line with hospitality trends.
• To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
• To have monthly one on one meetings with all managers and HODs.
• To be readily available to deal with all staff queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
• Drive and monitor correct processes relating to counselling, disciplinary/grievance procedures and annual wage negotiations as directed.
• Ensure and monitor that all leave processes are accurately recorded, ensuring the correct documentation.
• Ensure that correct processes of recording, monitoring, and reporting on overtime are followed.
• Compile, maintain and audit all HR administrative documentation (employee HR files, new staff and terminations, medical aid, provident fund, etc.).
• Drive and run induction and exit processes according to company and property standards.
• Ensure that all procedures relating to Health & Safety and Security are being practiced and adhered to, including injuries on duty and Workmen’s Compensation.
• Secretary for Employment Equity Committee, responsible for the annual skills submission and the execution of annual training plans.
• Drive the review of departmental structures.
• Oversee recruitment and interviewing processes (obtain GM approval for all vacancies, compile advertisements and advertise through the correct channels, follow interviewing processes and recruitment criteria guidelines).
• Payroll Management.

Development & Staff Management

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MORE group.
• To implement training and facilitate the use of MORE appointed internal and external trainers.
• Assist in facilitating cross property training for employees who would benefit from cross training at other MORE properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
• Monitor the execution and ensure accurate recording and reporting of monthly training plans, providing feedback to program participants and management.
• Facilitate short training sessions (P&V, daily training, etc.).
• Evaluate and make recommendations on training material and methodology.
• Assist in the development of training aids such as departmental operations manuals in line with the MORE Guest Stories, orientation and departmental checklists, and handbooks.
• Driving, monitoring, tracking and recording of the MORE Buddy Program.
• Present training programs using recognized training techniques and tools.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Assist in the design and apply assessment tools to measure training effectiveness.
• Handle logistics for on-site training activities including venues and equipment.
• Manage and maintain in-house training facilities and equipment.
• Coordinate off-site training activities for employees.

Succession Planning

• Assess training needs for new and existing employees.
• Identify internal and external training programs to address competency gaps.
• Partner with internal stakeholders regarding employee training needs.
• Inform management and employees about training options.
• Map out personal development and training plans for individual employees.
• Ensure that employee training records are maintained.

Staff Wellness & Events

• Drive and run all staff wellness programs and staff events.
• Act as the main contact person for all Mistral Medical visits to the property, liaising with the doctors, coordinating consultations, and organizing follow ups.
• Drive and run staff wellness programs relating to weight control, exercise plans, dietary advice and staff food improvements, and mental health awareness.
• Plan, organize and run monthly staff social initiatives, such as staff braais, movie nights, and exercise clubs and events.
• Plan, organize and run annual staff events, such as the End of Year function and inter-company sports events.
• Support the staff committee in seeking continuous improvements.

Community

• Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound experience in senior Hospitality Management and/or HR positions – min. 5 years.
• Sound knowledge of HR and Training Administration processes and procedures.
• Sound experience with instruction or training.
• Sound knowledge of the local legislation and labor law.
• Sound knowledge and understanding of cultural diversity.
• Sound knowledge of motivational and inspirational techniques, emotional intelligence, and wellness programs.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.