Current Job Vacancies at MORE Family Collection

KEY FOCUS AREAS

• Ensure consistency in services and products offered.
• Monitor staff and patron activities to ensure that liquor regulations are obeyed.
• Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
• Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
• Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
• Investigate guest complaints where required.
• The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
• Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
• Maintain par levels for crockery, cutlery, and glassware.
• Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
• Maintain beverage and service equipment inventories and keep inventory records.
• Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound knowledge of the highest level of F&B customer service in a luxury environment.
• Sound knowledge of local, regional and international wines, and other beverages.
• Sound knowledge of food and cooking methods, product and supply.
• Good knowledge and understanding of stock procedures and control.
• Good knowledge on the operation of all appliances and equipment.
• Good knowledge of hygiene and all cleaning products used.
• Basic knowledge of planning, budgeting and departmental administration.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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KEY FOCUS AREAS

HR Management

• To meet with the General Manager as required and update on property operations.
• Attend meetings with the MORE HR team as required.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the management personnel of the property is up to the MORE standard, ensuring a streamlined and effective management structure in line with hospitality trends.
• To ensure effective monthly departmental meetings take place, accurate minutes are taken and follow ups completed.
• To have monthly one on one meetings with all managers and HODs.
• To be readily available to deal with all staff queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
• Drive and monitor correct processes relating to counselling, disciplinary/grievance procedures and annual wage negotiations as directed.
• Ensure and monitor that all leave processes are accurately recorded, ensuring the correct documentation.
• Ensure that correct processes of recording, monitoring, and reporting on overtime are followed.
• Compile, maintain and audit all HR administrative documentation (employee HR files, new staff and terminations, medical aid, provident fund, etc.).
• Drive and run induction and exit processes according to company and property standards.
• Ensure that all procedures relating to Health & Safety and Security are being practiced and adhered to, including injuries on duty and Workmen’s Compensation.
• Secretary for Employment Equity Committee, responsible for the annual skills submission and the execution of annual training plans.
• Drive the review of departmental structures.
• Oversee recruitment and interviewing processes (obtain GM approval for all vacancies, compile advertisements and advertise through the correct channels, follow interviewing processes and recruitment criteria guidelines).
• Payroll Management.

Development & Staff Management

• To earmark and develop individuals who show potential to grow into higher positions at the property and within the greater MORE group.
• To implement training and facilitate the use of MORE appointed internal and external trainers.
• Assist in facilitating cross property training for employees who would benefit from cross training at other MORE properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
• Monitor the execution and ensure accurate recording and reporting of monthly training plans, providing feedback to program participants and management.
• Facilitate short training sessions (P&V, daily training, etc.).
• Evaluate and make recommendations on training material and methodology.
• Assist in the development of training aids such as departmental operations manuals in line with the MORE Guest Stories, orientation and departmental checklists, and handbooks.
• Driving, monitoring, tracking and recording of the MORE Buddy Program.
• Present training programs using recognized training techniques and tools.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Assist in the design and apply assessment tools to measure training effectiveness.
• Handle logistics for on-site training activities including venues and equipment.
• Manage and maintain in-house training facilities and equipment.
• Coordinate off-site training activities for employees.

Succession Planning

• Assess training needs for new and existing employees.
• Identify internal and external training programs to address competency gaps.
• Partner with internal stakeholders regarding employee training needs.
• Inform management and employees about training options.
• Map out personal development and training plans for individual employees.
• Ensure that employee training records are maintained.

Staff Wellness & Events

• Drive and run all staff wellness programs and staff events.
• Act as the main contact person for all Mistral Medical visits to the property, liaising with the doctors, coordinating consultations, and organizing follow ups.
• Drive and run staff wellness programs relating to weight control, exercise plans, dietary advice and staff food improvements, and mental health awareness.
• Plan, organize and run monthly staff social initiatives, such as staff braais, movie nights, and exercise clubs and events.
• Plan, organize and run annual staff events, such as the End of Year function and inter-company sports events.
• Support the staff committee in seeking continuous improvements.

Community

• Establish and support community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound experience in senior Hospitality Management and/or HR positions – min. 5 years.
• Sound knowledge of HR and Training Administration processes and procedures.
• Sound experience with instruction or training.
• Sound knowledge of the local legislation and labor law.
• Sound knowledge and understanding of cultural diversity.
• Sound knowledge of motivational and inspirational techniques, emotional intelligence, and wellness programs.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.

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KEY FOCUS AREAS

• Follow procedures as directed to minimize shortages and wastage and effective stock control.
• Follow procedures for effective asset management to maintain company assets in the best possible condition.
• Follow cleanliness and hygiene procedures as directed.
• Assist in maintaining fridges and stores as directed.
• Follow communication procedures as directed.
• Set up meals and functions to standards.
• Assist in the preparation of staff food when required.

 REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Good knowledge of food preparation and Kitchen hygiene.
• Good knowledge and understanding of all dietary and religious requirements.
• Basic knowledge on stock take procedures and stock control.
• Basic knowledge of all MORE properties and all activities offered.
• Basic knowledge of all departments/operations of your property.
• Excellent attention to detail, excellent hygiene principles.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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KEY FOCUS AREAS

 Staff Cook

• Prepare food using the correct techniques and recipes as directed and request further training if required.
• Host staff meals, ensuring quality and portion control.
• Follow procedures as directed to minimize shortages and wastage and effective stock control of cleaning products.
• Follow procedures for effective asset management to maintain company assets in the best possible condition.
• Follow cleanliness and hygiene procedures as directed.
• Assist with guest food preparation or Scullery if required.

Sculler

• Clean all dishes and equipment as directed, providing a steady supply for food preparation.
• Follow procedures as directed to minimize shortages and wastage and effective stock control of cleaning products.
• Follow procedures for effective asset management to maintain company assets in the best possible condition.
• Follow cleanliness and hygiene procedures as directed.
• Assist in setting up meals and functions to standards.
• Assist in the preparation of staff food when required.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Good knowledge of Kitchen hygiene and different cleaning chemicals.
• Good knowledge of staff food preparation.
• Basic knowledge on stock take procedures and stock control.
• Basic knowledge of all MORE properties and all activities offered.
• Basic knowledge of all departments/operations of your property.

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KEY FOCUS AREAS

• Food & Beverage Service
• Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.
• General Service & Guest Care
• Collect all l information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Grade 12 (advantageous)
• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge the operation of equipment and appliances.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

go to method of application »

KEY FOCUS AREAS

Food & Beverage Service

• Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.
• General Service & Guest Care
• Collect all l information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Grade 12 (advantageous)
• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge the operation of equipment and appliances.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

go to method of application »

KEY FOCUS AREAS

Scope of work

• Ensure that the Reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks.
• Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival, and follows up on arrival details on the day.
• Oversee the meeting and greeting of guests, and the guest arrival experience including all amenities, welcome and check-in.
• Oversee the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Ensure that guests are being offered information regarding all services, accommodation and facilities.
• Ensure ultimate guest relations in the lodge, ensuring that the personal attention level is maintained.
• Be present for the hosting of meals when required.
• Ensure that periodic room checks and checks of the guest areas are conducted, ensuring that Housekeeping standards are maintained.
• Ensure that Maintenance issues are tracked and communicated with the Maintenance department to ensure a swift follow up.
• Ensure that the guest database is updated daily.
• Ensure that administrative functions are performed accurately and according to standards, including completing and updating the day sheet, ensuring that pending transactions and outstanding balances in PANstrat are cleared on the day, correct billing and invoicing, Reception reports, etc.
• Assist in the effective planning, supervision and hosting of onsite (including kids activities) and bush dining experiences where required.

Communication

• Ensure effective communication of reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
• Ensure effective communication within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.).
• Ensure an effective liaison with the guests, guides and management on guest activities and interests.
• Ensure that information on multi-property guests is sent timeously.
• Complete a written handover when going on leave and conduct a formal handover on return.
• General Service and Guest Care 
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Head of Department/Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

Professional Attire 

• Ensure that your uniform is clean when on duty and that you are wearing your name badge.
• Ensure that you are dressed properly and maintain a high standard of personal hygiene.
• To ensure that all employees adhere to these standards.

Fire, Hygiene, Health and Safety

• Ensure that work practices are efficient, clean, and hygienic.
• Ensure that all items of equipment are correctly cleaned and stored.
• Ensure that assigned department is clean, constant rotation and cleaning procedures to be followed.
• Ensure that any defects on appliances and equipment are followed up on after being reported to Maintenance.
• Ensure that all employees of the assigned department have a good understanding of how to make use of all cleaning chemicals, tools and machines used in area of work, and how to safely and effectively apply this knowledge to be most productive.
• To have a complete understanding of and adhere to the property’s policy relating to Fire, Hygiene, Health and Safety.
• To ensure that all employees in the assigned department have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.

Sustainability 

• Live and work in a sustainable way that protects the environment and cares for our communities.
• Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
• Strive to support each other and our local communities through development projects, positive working environments, and respecting and promoting our diverse cultures.
• Follow approved company and property sustainability practices as outlined in the MORE Sustainability group standards and other related documents.
• Ensure that all employees in the assigned department adhere to the standards and spirit of the MORE Sustainability programme.
• Financial (to assist your Head of Department/Management in the following tasks)
• To co-ordinate an effective and efficient payroll management/resource allocation through establishing a flexible work force throughout the department.
• To set annual operating targets, this will form part of the annual business plan.
• Obtain details on daily and MTD department cost daily and direct your services to maintain budget or decrease cost while still delivering service to standard.
• Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and property and company standards, ensuring accuracy.
• To ensure that the department operational budget is strictly adhered to.
• To review monthly forecasts and schedule resources accordingly.

Human Resources (to assist your Head of Department/Management in the following tasks)

• Maintain discipline in the department according to company standards and report deviations to your Head of Department/Management.
• To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
• To ensure that departmental operations and training manuals are prepared and updated.
• To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
• To give regular feedback to employees on their job performance and keep management informed.
• Assist your Head of Department/Management in counselling and succession planning for the department.
• Monitor, manage, and control leave days and overtime according to company standards.
• Have a basic knowledge of the local legislation and labor law.
• To support staff needs in other departments based on the priorities and anticipated business levels.

Leadership  (to assist your Head of Department / Management in the following tasks)

• To manage the assigned department to produce a consistent, high quality product, providing a courteous, professional, efficient and flexible service consistent with the company’s policies and procedures, to maximize guest satisfaction.
• To have a full working knowledge and capability to perform and manage all duties and tasks in the assigned place of work to the standard of performance set.
• Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
• To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
• To respond to changes in your job function as dictated by the industry, company or the property.
• To maintain and promote good working relationships with own colleagues and all other departments and properties.
• To ensure that deadlines on all projects are met.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Sound knowledge of the applicable property/company procedures for the department.
• Sound knowledge of MS Office Suite and PANstrat.
• Experience with the highest level of customer service in a luxury environment.
• Sound knowledge on the operation of in-room equipment and appliances.
• Sound knowledge of all MORE properties and all activities offered.
• Sound knowledge of all departments/operations of your property.