Guest Liaison at Newmark Hotels

Job Advert Summary    
We are looking for a Person to :

• Provide a warm, professional, and personalised welcome to all guests while efficiently managing check-in, check-out, and guest service functions to Newmark standards.
• Ensure continuity of service during both day and night shifts, safeguarding operational flow and guest satisfaction.
• Embody Blaauwklippen’s philosophy of Calm, Confident, Warm, Precise (CCWP) in every interaction

Minimum Requirements    

• Matric and a Hospitality/Tourism qualification advantageous.
• 2–3 years’ experience in Front Office or Guest Relations.
• Professional grooming and excellent interpersonal skills.
• Computer literacy essential (Opera PMS, MS Office).
• Ability to work flexible hours, including night shifts
• Stay in the close area of Stellenbosch
• Own transport/ reliable advantages
• Strong teamwork ethic, with willingness to assist across departments.
• Attention to detail, accountability, and alignment with Blaauwklippen’s operational philosophy.

Duties and Responsibilities    

• Deliver efficient check-in/out processes and manage reservations using Opera PMS.
• Assist guests with information, requests, and local recommendations, promoting Blaauwklippen experiences.
• Welcoming – from gate to home – arrange for lugga pick up and collection, welcome drinks and room show.
• Handle guest feedback and resolve complaints professionally, escalating when required.
• Maintain accurate guest records, billing procedures, and update the Guest Preference Ledger.
• Coordinate seamlessly with other departments (Housekeeping, F&B, Maintenance, Security) to ensure invisible effort and flawless guest experiences.
• Actively support colleagues during peak service times, reinforcing a culture of teamwork and cross-departmental assistance.
• Uphold the “Private Home Illusion” by keeping operational tools invisible to guests and delivering service that feels effortless
• Night Shift Responsibilities
• Conduct the night audit on Opera PMS, ensuring all guest folios, billing, and postings are balanced.
• Prepare and distribute the daily revenue report for management review.
• Maintain the logbook with guest notes, ensuring accurate handover to morning staff.
• Set up early morning coffee station in library/lounge with grab-and-go options for departing guests.
• Support other departments when required:
• Restaurant: Assist late service or early breakfast setup.
• Housekeeping: Respond to urgent guest requests or linen replenishment.
• Maintenance/Security: Monitor property and report issues immediately.
• Ensure safe and professional handling of late arrivals, early departures, and overnight guest requests.