Senior ICT Infrastructure Administrator at BDO South Africa

Primary Purpose of the Job

The primary objective of the Infrastructure Administrator is the effective monitoring, management, and administration of the infrastructure within the environment while adhering to the incident resolution, request fulfilment, and change management processes.
This encompasses the Data Centre environment, Servers, LAN and WAN infrastructure, Cloud and externally hosted infrastructure, Security and perimeter defence infrastructure, wireless, and last mile connectivity.

Main Duties and Responsibilities

• Adhere to the defined Service Level Agreement with regards to Incident Resolution, Request Fulfilment, and Change Management.
• Manage Major Incident resolution from cradle to grave.
• Proactively monitor the environment, identify and timeously implement mitigating solutions to identified capacity gaps and foreseeable incidents.
• Serve as a technical escalation point for the Service Management Team with regards to infrastructure related incidents and requests.
• Assist in the definition of infrastructure related tasks associated with internal and external infrastructure or business projects
• Deliver incident reporting with root cause analysis and mitigation recommendations.
• Document infrastructure, network and system data flow diagrams into the knowledge base or configuration management system.
• Define, populate, engage and update CMDB Cis (Configuration Items) associated with change management process
• Identify and mitigate Risks based on the Common Vulnerabilities and Exposures System (CVE).
• Identify process and knowledge gaps which may be addresses via formal training.
• Engage, define, and improve defined Information Security Framework control responsibilities as part of the ISMS
• Submit daily, weekly, and monthly reports to the Infrastructure Manager.
• Provide input into the monthly Operations reports on all infrastructure related matters.
• Manage incidents, requests, problems, tasks within the deployed service management system accurately and with detailed information and communication.

Requirements

Qualifications, Recognition of Prior Learning, Work Experience, and Knowledge 

Qualifications/Recognition of Prior Learning equivalent

• Grade 12
• A+, N+, Server+, Azure Fundamentals, MCSE, ITIL V3/ITIL V4 Foundation
• NQF Level 6 IT related Qualification
• Azure Administrator Associate (advantageous)
• Azure Solutions Architect Expert (advantageous)

Work Experience

• Minimum of 5 years + ITSM Support Experience
• Minimum of 2 years + Enterprise Systems Administration Experience
• Experience in Banking or Financial services industry sectors
• Experience with supporting the Office 365 and Azure suites.
• Active Directory administration

Knowledge

• Understanding of networking fundamentals and administration
• Ability to troubleshoot network issues - LAN Routing and Switching troubleshooting (VLANs, IP Sub-netting, DHCP, DNS)
• Good knowledge of Windows Server (2008 ,2012, 2016, 2019)
• An excellent working knowledge of ITSM tools and workflows.

Competencies: Technical & Behavioural

Technical Competencies

• Excellent technical documentation preparation skills
• Exceptional attention to detail and thoroughness
• Research and analyse information and make recommendations based on relevant evidence
• Excellent problem-solving skills - Ability to breakdown complex problems into logical pieces.
• Good organisational and time management skills - ability to handle multiple work streams.
• Exceptional Communication (Written and Verbal) and Interpersonal Skills
• A strong working knowledge of Microsoft Saver, Networks and dependencies, and End User Computing

Behavioural Competencies

• Resilient and Adaptable with the ability to work under pressure.
• Dependable and reliable.
• Strong problem-solving abilities.
• Detail-oriented.
• Focused – ability to work on complex tasks to completion