Senior Infrastructure Engineer at Tracker Connect (Pty) Ltd

Introduction

• This position will help ensure overall availability and reliability to meet or exceed defined service levels of data centre operations. The candidate must have experience in people management, a strong technical understanding, and the drive and vision to take Tracker Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in Server Support, VMware support, SAN/Array Support, Backup support, and Linux, support. This position requires hardware diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to a strong knowledge of Data Centres and hardware repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Job description

Servers

• Management of the servers
• Ensure that servers have the appropriate Firmware and Drivers installed and up-to-date
• Ensure that user access to the servers is managed and limited
• Ensure that server data is backed up as agreed with the appropriate business owner
• Ensure that servers are monitored for performance and uptime

SAN and array (Storage)

• Set up and configure storage devices
• Do routine maintenance on storage devices
• Liaise with 3rd party vendors regarding storage device support
• Upgrade Storage device firmware
• Management of all disks
• Ensure that a capacity planning procedure is created and implemented
• Ensure that a process for obtaining and installing replacement parts is created and implemented
• Ensure that standby staff are trained to procure and install replacement parts
• Ensure that disks are monitored for performance and integrity
• Ensure SAN replication takes place

Backups and Restores

• Create and/or regularly update a backup and restore procedure and policy
• Maintain a record of system backup frequencies and backup times
• Perform regular tests of the ability to restore backed-up data
• Monitor the backup hardware and software for correct operation
• Manage the procurement of media as required to implement the backup procedure and policy
• Ensure backups conform to best practice retention cycles

Disaster Recovery

• Ensure All critical Business systems are replicated at DR
• Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software
• Manage Infrastructure DR Plan
• Manage DR Datacenter availability and stability
• Manage DR connectivity
• Manage DR capacity

Application Server

• Management of all application servers for all Tracker applications
• Define and regularly review a SLA with affected business users
• Ensure application servers are available in line with agreed SLA

VMware 

• All aspects within VMware 
• Facilities (Note: This role is not responsible for execution of the facilities role (excluding the management of the DC’s), only for ensuring that the facilities resources meet the requirements of the technology department).
• Manage Tracker Data Centre (collocated OR owned)
• Ensure all infrastructure facilities are secure
• Manage environmental monitoring

Capacity Planning

• Create and / or regularly update a capacity management process and procedure
• Regular review of capacity management monitoring results
• Implementation of appropriate actions to address findings of capacity management monitoring

Minimum requirements

• A Bachelor's degree or Equivalent IT Qualification or Diploma
• Experience and product-specific training as it relates to the role and technologies in use
• SAN Certified
• Vmware Certified
• Server Support
• Storage Support
• Minimum 7 Years Working Experience
• 5 years of experience in a technical environment.
• 5 years' experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 5 years of experience with Computer hardware and Data Centres.
• 5 Years working on Vmware or storage environments

Deadline:15thh August,2025