Senior IT and Security Support Technician at Hire Resolve

Responsibilities:

Advanced IT Support:

• Provide expert-level technical support for a wide range of IT systems, including servers, networks, and applications.
• Troubleshoot and resolve complex hardware and software issues efficiently.
• Manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
• Provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.
• Assist with Veeam implementations and servicing.

Network and Infrastructure Management:

• Implement and maintain networking solutions, ensuring optimal performance and security.
• Manage and support server infrastructure, including physical and virtual servers.
• Implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.
• Manage and support hosted 3CX solutions.
• Manage website and domain hosting.
• Support and maintain the "VADER Cloud" and "VADER Network" services.

Security Management:

• Implement and enforce security policies and procedures to protect IT assets.
• Conduct regular security assessments and vulnerability scans.
• Respond to and mitigate security incidents.
• Stay up-to-date with the latest security threats and best practices.

System Administration:

• Perform system administration tasks, including user management, system updates, and backups.
• Monitor system performance and identify areas for improvement.
• Document IT processes and procedures.

Client Communication and Support:

• Provide excellent customer service and technical support to clients.
• Communicate effectively with clients to understand their needs and provide appropriate solutions.
• Provide IT advisory and management services to clients.

Project Participation:

• Participate in IT projects, including implementations and upgrades.
• Assist in the development of specialised software and IT solutions.

Qualifications and Skills:

• Proven experience as a Senior IT Support Technician or similar role.
• Strong knowledge of Microsoft SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
• Experience with network infrastructure management and security.
• Familiarity with cloud solutions, including Microsoft 365 and Azure.
• Experience with Veeam, Pastel & VIP, Microsoft SharePoint, and HCL Domino is highly desirable.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.   
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Linux+) are a plus.   
• Experience with 3CX phone systems is a plus.