Senior IT Manager at Faircape Group

We are looking for a strong technical professional to join our dynamic company and provide the vision and roadmap for our IT division.  The Senior IT Manager will drive continuous improvement and be responsible for overseeing our technology infrastructures and operations.  The successful candidate will also be responsible for ensuring the ISP’s network is performing, resilient and amplifying. 

Duties will include but are not limited to the following:

• Analyse business needs presented by users and recommend technical solutions with completion timeline
• Maintain organisation’s effectiveness and efficiency by defining, delivering, and supporting strategic plans
• Direct research in emerging technology by studying organisation goals, strategies, practices, and user projects
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Troubleshoot hardware and software issues related to internal IT
• Ensuring the company’s IT equipment (PC’s, laptops, phones, WIFI) is up to date and functioning

Support 

• Google Suite Management and administration of the components thereof
• Support and upkeep of company websites
• Network health and upgrades, support and changes
• Upkeep of VOIP platform
• Ensure that all backups work optimally

Projects

• Planning, Implementing & Expanding the network
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• New fibre rollouts, planning, budgeting, ordering, configuring
• Customer base growth
• Integration with other business units

Maintenance 

• Identify and plan network changes and upgrades
• Ongoing maintenance of systems and networks to support the group and both commercial and residential clients
• Scheduled changes
• Google Suite cleanups and ongoing maintenance
• New network hardware procurement

Business Unit Support 

• Manage network equipment stock levels and ensure that stock levels are sufficient for the business unit to perform both customer installations or infrastructure upgrades or repairs.

Qualifications

• Bachelor's degree in Information Technology or equivalent

Experience and knowledge

• Proven work experience in a similar role
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• ISP or telecommunications background
• Layer 2 protocols such as Vlans and including QinQ / Selective QinQ to support an open access fibre network
• IPv4 and IPv6 addressing and subnetting
• Routing protocols, e.g. OSPF and BGP
• Routing filters
• Tunnelling, e.g. EOIP / PPTP etc.
• Brands such as Juniper, Mikrotik, Cisco, Dell, HP, Ubiquiti
• Peering relationships
• Technical IT based experience (Phones, laptops, PC’s, VOIP, WIFI etc)

Skills and Attributes

• Excellent communication skills (verbal and written)
• Proven organisational and administration skills
• Customer service orientated - ensuring corporate and residential customers are happy
• Ability to manage multiple projects simultaneously 
• Project Management skills
• Ability to manage a team
• Able to work well within a team and individually
• Deadline driven
• Results oriented, high energy, self-motivated
• Ability to convey technical knowledge, liaise with providers and deal with issues proactively

Specific requirements

• Must have a valid drivers licence and reliable vehicle
• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references
• Vaccinated against covid-19 or prepared to be vaccinated prior to commencing work

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45 minute lunch break.  Due to the nature of the position, you will be required to be on call on a rotational basis.With centrally located and modern offices just across from Cavendish in Claremont, we are offering a salary from R 80 000 cost to company per month.