Senior IT Technician at Pollock & Associates

Role Summary

• Drive infrastructure resilience, optimise enterprise systems, and support IT performance across a thriving manufacturing business.
• Ready to lead from the front?
• Apply now and make your mark on their IT ecosystem.
• An exciting opportunity exists for a skilled Senior IT Technician to join a fast-paced, innovation-led IT team.
• You will ensure IT service continuity, network optimisation, system security, and user support across both on-premises and cloud-based environments.
• Reporting to the IT Manager, this position requires hands-on experience across infrastructure, enterprise applications, and user support.
• This is a key senior role for a confident problem-solver with strong root cause analysis skills and a track record of delivering against SLA-driven support objectives.

Minimum Qualifications & Experience:

• Degree or Diploma in Information Systems / IT OR Microsoft Certified (Azure/Windows Server/365 Admin)
• 4–6 years’ experience in a senior IT support or infrastructure technician role (essential)
• Strong TCP/IP, desktop, server, and network troubleshooting experience
• Experience with firewalls, hypervisors, managed switches, and PABX systems

Technical Skills:

• Proficient in Microsoft 365, Azure, Power Apps, and Windows Server
• Familiarity with RMM tools, backups, updates, and endpoint security
• Server storage and LAN/WAN maintenance
• SLA-based support delivery with prioritisation of critical tickets

Preferred Attributes:

• Excellent root cause analysis and fault resolution skills
• Strong documentation, procedural, and policy compliance orientation
• Effective communicator with a service mindset and ability to train end-users