Senior Manager - Advanced Analytics Consumer at MTN

RESPONSIBILITIES

Key Activities & Responsibilities

Strategy Development and Implementation

• Support and contribute to the development of the functional strategy in line with the overarching business goals.
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem. 

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Consumer team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice 

Operational Delivery

• Reporting and analytics framework and strategy to enable product/service delivery on revenue and cost targets, aligned to industry best practice, MTN Group and MTN SA
• Oversee the technical reporting and analytics management for all Xtratime initiatives
• Interpret strategic plan and formulate strategic deliverables 
• Design Complex configuration and performance management systems for Xtratime products.
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices;
• Review performance of  Xtratime products and services against forecasts and agreed Key Performance Indicators (KPIs) and review service level agreements;

Partnership management

• Build and maintain solid relationships with all stakeholders and Partners and ensure effective and consistent delivery of excellent products
• Analyse Partner Relationships Management performance and make appropriate recommendations that will positively influence operational effectiveness.
• Review business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity 

Budget Management

• Forecast, plan and develop budgets that provide MTN with return on investment, and seek required approval thereof
• Manage and optimise the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets 

Continuous Improvement

• Keep abreast of international best practice, technologies and industry trends.
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
• Maintain an understanding of related systems in order to develop integrated systems and processes.
• Keep up to date with new products and services and their impact on MTNSA
• Understand and take cognisance of emerging markets and plan accordingly.

QUALIFICATIONS

Education, Skills and Experience

Education

• 4 year degree in Engineering/Marketing/Commercial or relevant field

Experience

• Minimum 8 years experience including experience in a strategic Global Brand Management/Commercial role 
• Experience working in a global/multinational enterprise /FMCG understanding  of emerging markets In managing staff
• Knowledge of consumer data analytics, management, and platforms in a Techo environment
• Experience in continuous improvement through the implementation of best practices
• Understanding of emerging markets