• Posted: August 7, 2019
    Deadline: Not specified
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  • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to pl...
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    Senior Manager

    • Manage a team of Technical Account Managers (TAMs) to deliver timely, accurate and professional technical assistance to all internal and external customers
    •  Process and track a high volume of software product submissions and requests from a portfolio of global sellers
    •  Ensure a quality experience for AWS Marketplace buyers by ensuring TAM’s vet seller’s products for policy compliance, security standards, and usability
    •  Track and quantify seller operational challenges in aggregate to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures
    •  Work with engineers, PM teams, and senior leadership to improve the seller experience
    •  Demonstrate excellent time-management/prioritization skills and the ability to work independently
    •  Constantly managing and driving a backlog of improvement requests from external and internal stakeholders, constantly assessing for risk and impact
    •  Foster a positive team environment that motivates team members to meet and exceed team SLAs, quality standards, and goals
    •  Manage the team’s operations with a high attention to detail and maintain low error rates for product publishing



    •  Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, or a related field
    •  3 to 5 years of experience leading team’s in technical or account based roles
    •  Understanding of operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server
    •  Knowledge of the software industry, cloud computing, and the AWS stack
    •  Ability to communicate professionally at the executive level in both written and verbal form
    •  Ability to understand technical concepts so you can provide input into solution scalability
    •  Ability to write white papers providing business guidance to senior leadership
    •  Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations
    •  Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders
    •  Ability to deliver results independently in a fast-paced, rapidly changing environment with a strong sense of ownership


    •  Graduate degree, MBA, or equivalent work experience
    •  Experience with AWS services, EC2, S3, Lambda, Docker, AI, or IoT is a plus
    •  Previous experience leading operations for vendor management, digital content pipelines and ingestion, technical account management, product management, or system administrators
    •  Experience streamlining disparate processes and systems into a cohesive workflow
    •  Previous experience using creative and analytical problem-solving skills to deliver complex solutions
    •  Experience in completing deep dives and data analysis on emerging issues for senior leadership

    Method of Application

    Interested and qualified? Go to Amazon Web Services on www.amazon.jobs to apply
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