Senior Manager at Amazon Web Services

• Manage a team of Technical Account Managers (TAMs) to deliver timely, accurate and professional technical assistance to all internal and external customers
•  Process and track a high volume of software product submissions and requests from a portfolio of global sellers
•  Ensure a quality experience for AWS Marketplace buyers by ensuring TAM’s vet seller’s products for policy compliance, security standards, and usability
•  Track and quantify seller operational challenges in aggregate to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures
•  Work with engineers, PM teams, and senior leadership to improve the seller experience
•  Demonstrate excellent time-management/prioritization skills and the ability to work independently
•  Constantly managing and driving a backlog of improvement requests from external and internal stakeholders, constantly assessing for risk and impact
•  Foster a positive team environment that motivates team members to meet and exceed team SLAs, quality standards, and goals
•  Manage the team’s operations with a high attention to detail and maintain low error rates for product publishing

BASIC QUALIFICATIONS

•  Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, or a related field
•  3 to 5 years of experience leading team’s in technical or account based roles
•  Understanding of operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server
•  Knowledge of the software industry, cloud computing, and the AWS stack
•  Ability to communicate professionally at the executive level in both written and verbal form
•  Ability to understand technical concepts so you can provide input into solution scalability
•  Ability to write white papers providing business guidance to senior leadership
•  Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations
•  Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders
•  Ability to deliver results independently in a fast-paced, rapidly changing environment with a strong sense of ownership

PREFERRED QUALIFICATIONS

•  Graduate degree, MBA, or equivalent work experience
•  Experience with AWS services, EC2, S3, Lambda, Docker, AI, or IoT is a plus
•  Previous experience leading operations for vendor management, digital content pipelines and ingestion, technical account management, product management, or system administrators
•  Experience streamlining disparate processes and systems into a cohesive workflow
•  Previous experience using creative and analytical problem-solving skills to deliver complex solutions
•  Experience in completing deep dives and data analysis on emerging issues for senior leadership